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An error has occurred. Please close this dialog and try again. Please complete the entire form below to apply. First Name* Last Name* Email* Phone (US Phone Numbers Only)* City* State of Residence* Select a state... Alabama Alaska Arizona Arkansas California Colorado Connecticut Delaware District Of Columbia Florida Georgia Hawaii Idaho Illinois Indiana Iowa Kansas Kentucky Louisiana Maine Maryland Massachusetts Michigan Minnesota Mississippi Missouri Montana Nebraska Nevada New Hampshire New Jersey New Mexico New York North Carolina North Dakota Ohio Oklahoma Oregon Pennsylvania Rhode Island South Carolina South Dakota Tennessee Texas Utah Vermont Virginia Washington West Virginia Wisconsin Wyoming Resume Required* (Word, PDF, RTF, TXT) Please complete the entire form below to apply. Apply now * Required field.Service Desk Technician | $24.50 per hour | Front Desk – Office | 8:00 am – 5:00 pm | Mon – Fri
What Matters Most:
Competitive Pay of $24.50 per hour
Schedule: Mon– Fri, 8:00 am – 5:00 pm Location: City, Smyrna, Ga.Temporary-to-hire opportunity with career growth and stability Weekly Pay with direct deposit or pay card When you work through The Reserves Network, you are eligible to enroll in dental, vision and medical insurance as well as 401K, direct deposit and our referral bonus program.
Job Description:
The Reserves Network has a client that is looking for a person with good interpersonal, customer service, and communication skills to work as a Service Desk Technician. This is a highly visible position that requires one to follow procedures, identify trends, prioritize work, and follow job tickets through to completion or escalation. The successful candidate will be agile enough to make the best decision based on available facts, even when uncertainties exist.
Responsibilities:
Prompt answering of phone calls or walk-up requests in a clear and consistent manner.
Communicate and quickly take control of situations and to assess impact and urgency.Document clearly and concisely, yet quickly all calls within the IT Services Management SystemFollow on-call rotation list to contact the correct resolver group or on-call regional technician when necessaryFollow written instructions and procedures for password reset of various systems.Monitor ticket queues to process incidents and service requests in a timely matter with regard to priority.Manage IT asset inventoryDiscontinue troubleshooting before it becomes prolonged and engage higher levels of technical or hierarchical support.
Qualifications and Requirements:
Excellent customer service and teamwork ethics.
Ability to multitask and manage high-stress situations or agitated colleagues1-2 years experience in call-center, telephone-based troubleshooting with end users. Enterprise IT support a plus.Good general computer and network hardware skills
Benefits and Perks:
$24.50 per hour
Medical Benefits Holidays Training & Growth
Your New Organization:
A global leader in the industrial packaging product and services industry. Their vision is to be the best-performing customer service company in the world. That vision means products purchased come with a commitment far beyond the material quality of the packaging purchased.
Your Career Partner:
The Reserves Network, a veteran-founded and family-owned company, specializes in connecting exceptional talent with rewarding opportunities. With extensive industry experience, we are dedicated to helping you achieve your professional goals and shine in your field. The Reserves Network values diversity and encourages applicants from all backgrounds to apply. As an equal-opportunity employer, we foster an environment of respect, integrity, and trust in every aspect of employment.
In the spirit of pay transparency, we want to share the base salary range for this position is $24.50 per hour not including benefits, potential bonuses or additional compensation. If you are hired, your base salary will be determined based on factors such as individual skills, qualifications, experience, and geographic location. In addition, we also believe in the importance of pay equity and consider the internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
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