Service Desk Technician - Secret Clearance Required! - (24761) Share this job as a link in your status update to LinkedIn. Job Title / Level Service Desk Technician - Secret Clearance Required! Clearance Required? Secret Location: Arlington, VA 22202 US (Primary) % Travel 0 - 10% Job Description Are you aIT professional seeking a new opportunity? If so, we want YOU to be our nextService Desk Technician in Mechanicsburg, PA! As a Service Desk Technician, you will: + Work with a team of driven, supportive and highly skilled professionals. + Receive a robust benefits package that includesEmployee Stock Ownership Plan! (https://vimeo.com/729673832/55ff22ab92) + Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan. A week in the life of a Service Desk Technician: + Provide first-level contact and problem resolution for all users with assigned software application problems. + Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases. + Respond to users requests for technical assistance in person, via phone or electronically. + Act as a liaison between customers and internal support staff to assure accurate problem interpretation. + Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation + Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead + Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation Job Requirements + 1+ years' experience in a Service Desk environment + DoD 8570 Certification (Security+ CE or equivalent) required. + Secret Clearance or ability to obtain a Secret Clearance! Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day. Company Awards: + Forbes National Best Midsize Companies + Energage National Best Workplaces, National + Washington Post Best Workplaces Veteran Hiring Awards: + U.S. Department of Labor Hire Vets Medallion + BEST FOR VETS by Military Times + TOP 10 MILITARY FRIENDLY COMPANY by MilitaryFriendly.com AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is $25.00/hr- $30.00/hr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans (including ESOP and 401k), insurance programs, and education and training assistance. EOE Minorities/Women/Disabled/Veterans/Gender Identity/Sexual Orientation