Are you a IT professional seeking a new opportunity?   If so, we want YOU to be our next Service Desk Technician in Mechanicsburg, PA!

As a Service Desk Technician, you will:

Work with a team of driven, supportive and highly skilled professionals. Receive a robust benefits package that includes Employee Stock Ownership Plan! Enjoy flexibility managing your work hours and personal needs with a single accrual leave plan.

 

A week in the life of a Service Desk Technician:

Provide first-level contact and problem resolution for all users with assigned software application problems.  Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.  Respond to users requests for technical assistance in person, via phone or electronically.  Act as a liaison between customers and internal support staff to assure accurate problem interpretation. Assist with installing, troubleshooting, diagnosing and resolving Window servers and other computer-related equipment problems to ensure functional operation Receive and processing workload assignments only from the technical support division team leaders and/or supervisor through contractor lead Inform and meeting with the technical support team daily or as required in order to discuss new workload assignments, project milestones, unanticipated delays, development/production environment issues, security changes, and system changes prior to implementation