Req ID: 308990
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Service Desk Trainer & Quality Auditor (hybrid) - German/French to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).
Part-Timer Service Desk Trainer & Quality Auditor (hybrid) – German and French
Casablanca, Morocco
Competitive Salary & Benefits
Role Overview
The Service Desk Trainer & Quality Auditor is responsible for the development and delivery of technical training courses to external clients. Interacts with client and functional organizations to identify content, Works on the architecture, definition, facilitation and implementation of quality processes and standards in alignment with business objectives by adopting best practices from industry standards / models. Drives continuous quality improvement through strategy, quality management systems and metrics for measurable results to achieve client satisfaction. Builds and promotes a quality-oriented culture in the organization, through innovative quality infra-structure, communications, awareness programs and training.
Role Responsibilities
Learns how to design and edits basic e-learning, virtual, blended and classroom curriculum. Assists with revising and maintaining curricula and training materials. Consults with team members to ensure produced training meets current needs to support learning outcomes. Conceptualizes and creates graphical images, flow charts, and diagrams to support training curriculum. Learns the process of designing and/or developing basic curriculum. Delivers basic e-learning, web-based, and classroom curriculum. Delivers course materials within a strict yet ever changing timeline set by the business units. Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units. Coaches, motivates and guides team members. Regularly reviews the work of other team members. May provide weekly feedback on coaching and training events that took place during the week and how the team is progressing. Proactively engages the required resources to ensure the customer expectation is exceeded in a timely manner.
Key Skills
Strong class presentation, facilitation, and management skills. Working knowledge of and capability on NTT DATA’s supported software, systems, and components. Ability to communicate clearly at all organizational levels. ITIL V4 knowledge & CompTIA A+ is a plus. Ability to multi-task in a dynamic environment. Ability to take ownership of challenging tasks. Curiosity & focus on developing. Fluency in German & French language Knowledgeable Phone, request and Email based technical Auditing Previous experience in a Service Desk function.About NTT DATA
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
#LI-EMEA