Service Director, Service Transformation and Governance **General Information** Req # WD00078565 Career area: Information Technology Country/Region: Singapore State: Central Singapore City: SINGAPORE Date: Thursday, February 13, 2025 Working time: Full-time **Additional Locations** : * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE **Why Work at Lenovo** We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) . **Description and Requirements** **Responsibilities:** **Service Transformation and Governance:** + Develop and implement an IT governance framework that encompasses policies, standards, procedures, and guidelines for Service Delivery. + Establish a Service governance committee to oversee Service Transformation initiatives, policies, and major changes. + Define and monitor key performance indicators (KPIs) and metrics to measure the effectiveness of the Service Transformation initiatives + Ensure compliance with relevant industry standards and regulations (e.g., ITIL, COBIT, ISO 20000). + Promote awareness and understanding of IT governance principles across the organization. + Lead Service Transformation initiatives using methodologies like Lean, Six Sigma, or ITIL best practices. + Design, document, and implement Service Management process that enhance service delivery and customer satisfaction. + Foster a culture of continuous improvement and innovation within the Service Delivery organization. **Leadership and Collaboration:** + Lead and mentor a team of IT professionals responsible for service governance and process improvement. + Collaborate effectively with various stakeholders, including business leaders, IT teams, and vendors, to ensure alignment and support. + Communicate effectively with senior management, providing regular updates on IT governance and Service Transformation performance. + Stay abreast of industry trends and best practices in IT service management and governance. **Qualifications:** + Bachelor's degree in Computer Science, Information Technology, or a related field. + Minimum > 15 years of experience in IT service delivery management, with at least > 8 years in a leadership role (especially in the Service Transformation and Governance area). + Proven track record of developing and implementing IT governance frameworks and driving transformation initiatives. + Deep understanding of ITIL best practices and other relevant industry standards (e.g., COBIT, ISO 20000). + Experience in Public Sector including relevant service governance models and regulatory compliance is a plus + Strong analytical, problem-solving, and decision-making skills. + Excellent communication, interpersonal, and presentation skills. + Ability to lead and motivate teams, and to work effectively with diverse stakeholders. **Certifications:** + ITIL 4 Managing Professional or ITIL v3 Expert certification is highly desirable. + COBIT 5 Foundation or higher certification is a plus. + Lean Six Sigma certification (Green Belt or Black Belt) is an advantage. + Certified Information Systems Security Professional (CISSP) or other relevant security certifications are beneficial. **Additional Skills:** + Knowledge of project management methodologies (e.g., Agile, Waterfall). + Familiarity with IT risk management and compliance frameworks. + Understanding of cloud computing and emerging technologies. \#LPS **Additional Locations** : * Singapore - Central Singapore - Singapore * Singapore - Central Singapore - SINGAPORE * Singapore * Singapore - Central Singapore * Singapore - Central Singapore - Singapore , * Singapore - Central Singapore - SINGAPORE