Description

Job Titles:

Service Dispatch Coordinators and

Customer Support Technicians.

 

Pay rate for both positions:  

$19-$20 per hour

 

Work Schedule:

– Monday – Friday

– 8:30am – 5:00pm

 

Customer Support Technician

Job Description:

As a Customer Support Technician  you will provide technical support and exceptional customer service. Your responsibilities will include overseeing warranty claims, addressing technical challenges, and ensuring a seamless customer experience.

Ideal candidates will have prior experience and knowledge in HVAC/Refrigeration and possess strong customer service skills. Field technicians from related industries who are seeking an office environment are also encouraged to apply. While our team will provide specialized training for this role, candidates should have a working knowledge of technical products to effectively assist with troubleshooting and installation guidance. Additionally, Customer Support Technicians will spend several hours daily on the phone assisting customers.

 

Key Responsibilities:

Provide technical support, including troubleshooting and installation guidance. Complete and maintain accurate service reports. Handle inbound calls and assist with warranty claims. Educate customers on product usage and best practices. Collaborate with various departments to resolve issues.

Qualifications:

High school diploma required; technical certifications preferred. Experience in technical support or customer service. Strong technical aptitude and proficiency in Microsoft Office. Excellent communication and problem-solving skills. Familiarity with dispatch software.   Service Dispatch Coordinator

Job Description

As a Service Dispatch Coordinator in the you will coordinate service dispatch and ensure a seamless customer experience. Your responsibilities will include scheduling service appointments, maintaining records, and conducting follow-ups.

Successful candidates have come from various industries, bringing strong administrative and customer service skills. While direct dispatch experience is a plus, it is not required to excel in this role. Key to success will be your ability to effectively schedule, coordinate follow-ups, and collaborate with various departments.

 

Key Responsibilities:

Schedule service appointments and facilitate communication between customers and technicians. Monitor job status and provide updates to customers. Maintain comprehensive records and conduct follow-ups. Handle customer complaints and collaborate with various departments.

Qualifications:

Experience in aftermarket service or a similar role. Proficiency in Microsoft Office. Excellent communication and problem-solving skills. Familiarity with dispatch software. Strong organizational skills and attention to detail.

 

Temp to Hire: Yes

 

Benefits:

Medical, dental Plan Career Advancement Opportunities Hired on after 90 days

 

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