FleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with some of the best and brightest people in the business! Partner with the best in the heavy-duty industry and apply today!

GENERAL JOB DESCRIPTION

The dispatcher will be responsible for handling inbound and outbound calls & scheduling for roadside wrecking/towing services.

DUTIES & RESPONSIBILITIES

Receive Emergency and non-emergency phone calls and record applications informationEnter data in the computer system and maintain logs and records of calls, activities, and other informationPrioritize calls according to urgency and importanceUnderstanding and providing an appropriate estimated time of arrivalsEffectively determine which driver/operator and truck best fit the service requirementsMonitor the route and location of drivers to coordinate and prioritize their scheduleCommunicate with drivers all pertinent information to complete the callInitiate activities to stay busy and productive during downtimeAbility to stay calm under pressureFast, accurate typing with experience in data entryBilling for auto clubs (AAA/Agero/Gelco and other parties)

EDUCATION & TRAINING

High school diploma or GED required; post-secondary education or coursework desired

KNOWLEDGE & EXPERIENCE

Dispatching experience and knowledge is preferred

SKILLS & ABILITIES

Valid driver’s license with a clean driving recordMaintain regular, consistent, and professional attendance, punctuality, and personal appearanceComputer experience and competency requiredHave a clear and friendly phone voiceAdvanced customer service and communication skillsCapable of working in a fast-paced environment including in emergency situationsAbility to multi-task and be a self-motived team player

WORKING CONDITIONS

WORK ENVIRONMENT

 The primary environment is characterized by Inside/Outside Conditions, Varied Temperature Changes, minimal chemical hazards, vibration, dust and vehicle noise.

FleetPride is the leader in the industry comprised of retail, service, distribution and wholesale divisions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.