About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations. Role Summary Responsible for driving all aspects of Serviceability requirements for Exterior, Closures, and Exterior Lighting Systems. This role demands a high degree of initiative, independent judgment, and indirect leadership capability. You will be expected to advocate, solve, and guide teams towards creative solutions and develop new design for service requirements/guidelines under compressed timelines throughout various product development phases. Responsibilities Lead the development and implementation of Serviceability of Design best practices and standards, ensuring their integration throughout the vehicle development process Actively participate in engineering design reviews and identify risk to service Develop Service Repair Strategies for Exterior trim, fascias, closures, and glazing Lead and/or support local on-site engineering investigations Identify correct service level assemblies and separate parts needed for repairs performed at service and collision centers Release production part assemblies into serviceable sub-systems for an efficient and effective service part strategy Collaborate with Purchasing to ensure Production Suppliers provide the appropriate amount of service parts based on service part release strategy Support root cause analysis for service parts that deviate from nominal value Investigate and resolve interchangeability of existing service parts concurrent with the release of new service parts Provide initial change management direction for Exterior, Closure and Exterior Lighting components Train, coach, and develop employees to exceed our customer’s expectations as you develop a culture of Serviceability within Engineering & Design Identify, define, promote emerging product and service issues to appropriate channels and into a closed loop system for problem resolution Support service procedure development for technicians to successfully repair Rivian vehicles Ensure engineering field action repair recommendations can be correctly and repeatedly performed by technicians Support Service Center Field Action bulletins (safety, compliance, customer satisfaction, service update) Research and identify tools available in the automotive industry to properly repair vehicles when necessary Provide input and expertise into the development of technical service training materials Drive Prediction, Prevention, and Protection culture in everything we do Qualifications Bachelor's degree in Mechanical Engineering or Automotive Technology with 3 years of relevant experience or 5+ years of equivalent work experience required 3+ years experience with demonstrated leadership in Service, Aftersales & Engineering Launch experience on a vehicle program Experience with Catia V6 and Enovia environment a plus Demonstrated experience in driving service requirements/guidelines in a complex environment Experience with managing exterior, closures, and/or exterior lighting parts for Service at an automotive OEM Ability to manage multiple projects across varying geographic locations simultaneously Willingness to work in a strong cross functional environment Appropriate interpersonal styles and communication methods to work effectively with internal and external partners Technical and professional skills in job-related area required Advanced analytical ability where problems are unusual and complex Knowledge of engineering software and systems as it pertains to job-related area Required to communicate using phone and/or e-mail Ability to view, read, and interpret technical documents Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations Pay Disclosure Salary Range for California Based Applicants: $85k - $113k (actual compensation will be determined based on experience, location, and other factors permitted by law). Benefits Summary: Rivian provides robust medical/Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26. Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services. Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.