This position is responsible for assisting in the service support of customers throughout the US. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and or as necessary. In addition to the responsibilities below, the Service Software Engineer is expected to conduct remote preventive maintenance visits and technical support to the service field team and customers. Troubleshoots and resolves HVAC mechanical, electrical, and controls problems. Properly completes required project documentation. Responds to service calls. Responsible for high levels of customer satisfaction through direct customer interface. Properly completes required project and service documentation.  The location of work for this position will be remote with the possibility of travel to project sites within the US.

 

Essential Functions:  An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

Perform preventative and predictive maintenance service activities to ensure optimal performance of system. Provide remote emergency service and response to customer sites as dispatched. Ability to troubleshoot, diagnose and repair and/or replace control components and controls systems. Also, the ability to troubleshoot mechanical, HVAC and electrical issues as related to the BAS Control system operation. Load and update software on network controllers, field controllers, computers, and servers. Understand complex control systems including diagnosing and troubleshooting networking and integration. Write, create, load, test and commission programming software and graphics utilizing various programming languages and software. Perform and execute assigned work efficiently and professionally. Keep customer informed on the nature of service provided, outstanding issues and recommends system enhancements, upgrades, and or replacement. Promotes the sale of add-on work. Train the customer in control systems operations including obtaining customer training form, providing training certificates. Complete, compile and submit job documentation such as commissioning documentation, punch lists, etc. Interface with division service managers, service project managers or subcontractors on projects to coordinate activities as required in an ethical and professional manner. Reports problems or changes to management immediately. Assist sales by providing technical recommendations for sales leads and proposals for retrofits, upgrades and or enhancements to existing equipment. May assist with job layouts Complete and submit timely electronic documentation including but not limited to time sheets, expense reports, and on-site documentation. Support a performance-based culture, both team and individual, to assure continuous improvement and alignment with enterprise vision, mission, and objectives. Support a culture based on open/honest dialogue and involvement with all team members that demonstrates the value of their input and engagement in improving performance. Travel to job sites, as necessary, to troubleshoot issues.