To perform a variety of relatively complex engineering functions as related to the installation, service, and maintenance of the company products to meet the customer's requirements and environment. **In this Role, Your Responsibilities Will Be:** 1. Analyze and solve engineering problems associated with the installation, start-up, and operation of relatively complex digital, analog, and hybrid control systems, sub-systems, and/or specific control equipment at customer locations. 2. Assist, as part of an engineering team, in carrying out engineering assignments involving technology outside of normal area of expertise. 3. Direct efforts of customer personal engaged in: installation of control system, subsystems, equipment or their routine modification/repair. 4. Provide direct engineering advisory assistance the customer, and liaison within the company, on issues dealing with the equipment or related matters. 5. Perform a variety of related functions such as: site instruction of customer personnel; writing and modifying maintenance procedures; quality control tests and/or product evaluation; provide complete and timely reports on all activities with emphasis on defining problems encountered, services rendered, and customer reaction to supplied product and services. 6. Receive and investigate customer complaints. Resolve and/or recommend solutions to these complaints. 7. Log customer's phone calls in database and track for the call closing. 8. Develop and maintain good customer relations. 9. Complete other job supervisor/manager assigned. **Who You Are:** You promote high visibility of shared contributions to goals. You quickly and significantly take action in constantly evolving, unexpected situations. You actively seek input from pertinent sources to make timely and well-informed decisions. You handle the risk that comes with moving forward when the outcome is not certain. **For This Role, You Will Need:** 1. Possess a Bachelor's degree in Automation, Electrical, Computer Science related specialty. 2. High degree of initiative and good communication skills. 3. Capable and willing to work independently and handle multiple tasks with minimum supervision. 4. Willing to travel, even at short notice for emergency services. 5.Possess minimum three (3) years’ experience in process control industry, especially in Power Generation, Water/Waste Water treatment. 6.Experience in Ovation DCS or Master's degree would be an advantage. 7.Fluent in English 8.Occupational Health and Safety Acumen **Preferred Qualifications that Set You Apart:** Action Oriented Customer Focus Drive for Results Priority Setting **Our Offer To You:** By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be competitive within the industry and local labor markets. We also offer a comprehensive medical and insurance coverage to meet the needs of our employees. We are committed to creating a global workplace that supports diversity, equity and embraces inclusion. We welcome foreign nationals to join us through our Work Authorization Sponsorship. We attract, develop, and retain exceptional people in an inclusive environment, where all employees can reach their greatest potential. We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote Work-Life Balance through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a Safe Working Environment across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. **Our Commitment to Diversity, Equity & Inclusion** At Emerson,we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe adiverse and inclusive work environment gives to the rich exchange of ideas and diversity of thoughts, encouragespires innovation and brings the best solutions to our customers. This philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity ,Equity & Inclusion at Emerson. If you have adisability and are having difficulty accessing or using this website to apply for a position, please contact:idisability.administrator@emerson.com. **Requisition ID** : 25014731 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.