Welcome page Returning Candidate? Log back in! Service Express Valet Supervisor Posted Date 12 hours ago(9/16/2024 11:36 AM) ID 2024-59627 Type Regular Full-Time Property Name Hampton Inn - Philadelphia Location 1301 Race Street Philadelphia Pennsylvania 19107 US Overview

Opportunity:  Service Express Valet Supervisor

Supervise bellpersons, doorpersons and valet as well as perform the daily responsibilities of these positions in accordance with established guest service and sustainability standards.  Monitor and account for daily revenues produced through parking.

Potential Career Path   

Assistant Front Office Manager – Director of Front Office – Hotel Manager

Essential Job Functions

Ensures proper controls are in place and utilized daily to maximize valet revenue.Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals and ensuring sufficient staffing to meet daily business demands.Maintain security of and accurate records for all guest room keys issued to bell and door staff.Accommodate guest requests in an accurate and efficient manner.Coordinate group luggage requirements.Monitor and maintain cleanliness and working condition of departmental equipment/supplies.Ensure that pertinent information is documented in the log book daily.Load and unload luggage carts.Tag and store luggage.Escort guests to hotel rooms.Provide an overview of guest room, hotel services and amenities. Make deliveries to guest rooms.Assist guest with room changes.Maintain list/brochures of local attractions, transportation guides, churches, sports arenas, etc.Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Follow sustainability guidelines and practices related to HHM’s EarthView program.Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.Ensure overall guest satisfaction.Perform other duties as requested by management.

Position Requirements

High School diploma preferred.Previous experience working in a related function in a hotel required.

Work Environment and Context

Work schedule varies and may include working on holidays, weekends and alternate shifts.Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending and reaching.

What We Believe

 

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

 

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.

 

To see other opportunities at this location, click here.

 

 

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