Join Our Team - Find Your Future!

At Dead River Company, we deliver energy and peace of mind to customers throughout Northern New England and a commitment to our core values of integrity, caring and excellence.  Thanks to our dedicated employees, we are one of the largest privately held heating fuel distributors.  Come be a part of a dynamic team and FIND YOUR FUTURE!

Highly Competitive Compensation and Industry Leading Benefits- Paid weekly!

Health Insurance – Premiums as low as 0$ for full time employees! Dental insurance and Vision Insurance Company Provided Life insurance, Short-term and Long-Term Disability 401(k) plan with company match Paid time off and 10 paid holidays Tuition assistance for employees and scholarships available for employees’ children Discounts on our products and services Opportunities for growth throughout our footprint at Several Locations in MA, ME, NH, and VT!

Essential Functions:

Assumes responsibility for the overall performance and management of service technicians. Assures that work assignments are completed correctly and efficiently. Assures proper training and development of technicians in the service department to provide quality service to customers and retain a skilled, productive workforce. Keeps abreast of technological improvements and/or changes relating to the petroleum equipment industry through training seminars and communication with manufacturers and vendors. Strives for a high level of productivity through quality control (eliminating callbacks) and by the timeliness of completed work projects. Inspects the work of service technicians for quality control purposes and provides guidance and performance feedback as necessary. May be asked to maintain written performance documentation on technicians. Reconciles customer complaints and ensures proper resolution. Assumes responsibility, as needed, for the maintenance of service department vehicles. Ensures that service technicians maintain vehicle cleanliness and inventory according to company guidelines. Provides cost estimates for internal parts and labor on equipment installations when requested. Sets an example of a high standard of corporate image. Works to develop a sense of teamwork among all technicians.

Experience:

Two to four years of supervisory experience is preferred.

Other Attributes Required:

Leadership skills and a desire to lead and train Strong communication and interpersonal skills Focused on customer service Technical, mechanical and analytical (troubleshooting) skills Ability to work independently and in a dynamic environment Dependability Delegation and follow-up skills with an emphasis on quality control

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