Hiring Manager: Sandy Vasir

Talent Acquisition Advisor: Lina Hasani

Job Code Level: CVM1 

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YOUR IMPACT 

 

This hybrid role involves leading a team of Service Managers while supporting our Technical Consultants in delivering high-quality implementation, integration, and consulting services to clients. Additionally, you will serve as a Service Manager, focusing on larger, more strategic accounts. Collaboration with internal stakeholders, including Sales, Customer Success, and Product teams, will be essential to ensure the successful execution of programs that meet both client expectations and company objectives.

 

 

WHAT THE ROLE OFFERS 

 

Managing and growing a small team of Service Managers in EMEA

Serving as the primary point of contact for escalations and ensure client satisfaction by delivering contractual obligations on time and within scope

Meeting margin targets by establishing and standardizing delivery practices and solution approaches

Allocate and optimize resources to ensure efficient delivery and operational excellence.Collaborating with the Senior Management team to align the Managed Services strategy with overall business goals.Track key financial metrics, including billable utilization, project margins, and client profitability.

 

 

WHAT YOU NEED TO SUCCEED

 

University degree in a technical or business discipline, or equivalent

At least 5 years of proven service management skills, including leading and managing delivery teams, ideally within a consulting environment, as well as managing budgets

At least 3 years of experience in a leadership role

Experience in negotiating the contract scope and price as well as writing proposals

Strong customer focus and the ability to operate at a senior management level

Relevant certification (e.g. ITIL, PMP) 

Familiarity with OpenText products is beneficial

Very good communication and presentation skills in German and English

 

 

ONE LAST THING:   

OpenText is more than just a corporation, it's a global community where trust is foundational, the bar is raised, and outcomes are owned. 

 

 

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.

 

Roles requiring a significant amount of trust may require criminal history verification. Please ask your Talent Acquisition Advisor for more information if you have any questions.

 

OpenText does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract and a signed search assignment between Open Text and the recruitment agency or party requesting payment of a fee.