Tokyo, Japan
33 days ago
Service Manager, WD Service

Position Summary

WD Services Manager is responsible for serving as a key contributor of the overall commercialization effort for the ASP portfolio in Japan. The position is responsible for the development operational processes & execution of programs which include managing the implementation of marketing strategies and product commercialization to support revenue development and annual growth targets, tailored to ASP product & technical support requirements in Japan.

 

Duties and Responsibilities

Develops and runs organization & operation processes/systems which can provide installation & after sales services to customers by managing internal Technical Service Team & collaborating with external service vendors Leads to improve field service qualities and contributes to improve products qualities by sharing GEMBA information to QA & R&D team Oversees parts inventory for the Technical Service, while working with global Technical Service Team & Demand Planning Team Learns and drives to adapt best practice from other markets and export local knowledge to other regions Responsible for communicating business related issues or opportunities to next management level Planning annual plans for business performance and Forecasting and promoting sales progress


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