Service Manager
Antwerpen Automotive
DEALERSHIP SERVICE MANAGER We are seeking an experienced, highly motivated, results-driven Service Manager to lead our established service department. The ideal candidate will be responsible for leading and motivating a service team, ensuring the smooth operation of the service department, and implementing and achieving financial objectives. * High Energy Motivated Dealership! * Great Pay Plan! * Our Benefits are outstanding! * Need to fill as soon as possible! Qualifications: * Prior Service Manager experience with proven record of success. * Excellent leadership, communication, and people skills. * Strong technical knowledge of automotive systems and repair process. * Proven skills to manage and motivate a team. * Strong problem-solving skills. * Must be eighteen or older with Valid Driver’s License. Responsibilities * Ensure an excellent customer experience throughout the service process. * Organize and coordinate the daily workflow of the service department. * Forecast goals and objectives for the service department. * Hire, train, motivate, counsel, and monitor the performance of the service department staff. * Foster a positive and collaborative team environment with effective communication. * Develop marketing strategies to promote new and repeat business. * Adhere to safety protocols including hazardous waste disposal and OSHA regulations. * Monitor technicians’ daily work productivity and payroll record. * Maintain accurate records of repair orders, warranty submissions, and other customer information. * Ensures the proper care, storage, and inventory of special tools. * Ensure that all customers are greeted and given fair estimates on costs and time. * Manages customer complaints immediately and according to dealership's guidelines. * Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience. Benefits are outstanding: * 401 (k), Life Insurance * Dental, Health, Vision Insurance * Paid Time Off
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