Airstream Adventures has joined the Lithia & Driveway (NYSE: LAD) family; one of the largest Automotive retailers in the U.S., and one of the fastest-growing companies on the Fortune 500.
At Airstream Adventures, we pride ourselves in providing the inspiration and freedom to explore new lands, rekindle old adventures, and discover new friendships without boundaries. Our purpose is to provide our guests the opportunity to create memories and adventures in an Airstream that will last for generations and our team members with the opportunity to grow professionally and personally. We believe that when we put people first, financial rewards will follow.
If you have a proven ability to lead winning teams and are interested in joining one of the fastest growing automotive groups in the country, or are looking to start a career in the luxury RV industry, we want to talk to you!
80 Hours of PTO front loaded on day 1Work Schedule: Tuesday thru Saturday, 8am-5pmResponsibilities
Inspect repair orders daily for legibility, accuracy and legalityEnsure that all manufacturer policies and procedures are followedManage the administration, tracking and follow-up required to stay current on warranty, receivables and service contractsRead, understand and take action on MIS to generate maximum revenue and control expensesCustomer engagementResolve customer requests, questions and concerns in a professional, friendly, and prompt mannerService Staff Recruiting, Training and DevelopmentStaff Department to optimize customer opportunities and productivity.Train Service Advisors daily to ensure they are well versed in the service processEnsure technical staff are properly trained and have the breadth of experience necessary to cover customer needsDevelop staff by setting and communicating performance/production expectations, monitoring performance, identifying and development needs, coaching and mentoring.Administrative FunctionsHold daily and monthly staff meetings as required covering key information.Serve as liaison between the store and Support Services Fixed Operations. Receive, communicate, and hold staff accountable to policy and procedure requirements and updatesComplete service department reporting and month-end procedures on timeInspect and maintain the cleanliness, organization, and appearance of all service areas in accordance with state and federal OSHA laws to ensure a professional, safe environment for customers and employeesQualificationsStrong attention to detail and sense of urgency.Excellent communication skills both written and oralActive Listening – give full attention to the words and body language of others, take time to understand the points being made and ask questions as appropriateCritical Thinking – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.Time Management – ability to prioritize workload and manage one’s own timePossess ability to meet and exceed RV industry standards in service, sales and operations2 years proven track record of success as a Service Manager in an RV, dealershipAcceptable driving record and a valid driver's license in your state of residenceCDK experience is a plusWe offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsHigh School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.