Service Manager - Miami

Job responsibilities:

The service manager will operate the service department at maximum production, controlling costs, building a loyal clientele, maintaining good employee relationships, setting and obtaining sales objectives and maintaining service records Ensure customers receive prompt, courteous, and effective service Serve as a liaison between technicians, the parts dept., and customers Distribute work between technicians Prioritize required services Ensure customers have a positive dealership experience Maintain accurate records; execute warranty parts retention, following all OEM requirements Take ownership of customers’ experience Manage and hire technicians and service advisors Lead improvement efforts that support annual goals for service and cost control Assure a clean and safe working environment

Must Have Job Requirements:

3+ years as a Thermo King or Carrier Service Manager Strong diesel repair and reefer background (8+ years) A relentless focus on customer satisfaction and follow-up Good communication skills Ability to work in a fast-paced work environment and multi-task effectively Strong organizational and time management skills Professional appearance and strong work ethic Basic computer skills (Karmak experience preferred)