Service Manager Date: Nov 4, 2024 Location: Laurel, DE, US, 19956 Req ID: 31675 Onsite or Remote: Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton. What Komatsu Offers + Industry competitive wages + Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more + Employee recognition, career development opportunities, and excellent job security + Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment Job Overview Lead the service department to ensure maximum profit and customer satisfaction. Direct the employees to work in a safe environment. Manage the department to achieve operation goals. Key Job Responsibilities + Ensure the safety of the employee and work environment. + Develop plans to achieve department goals for quality and efficiency. + Manage accounts receivables as defined in business plan as well as manage the service department to operate within the guidelines set by our manufacturers policies and procedure. + Ensure proper training is provided for the service technicians and service administration. + Work with factory representatives to ensure warranty factory campaigns are completed. + Enforce high work standards for quality and professional service. Qualifications/Requirements + Must be able to apply the seven principles of the KOMATSU Way to their everyday work activities where applicable. + High school degree & some college preferred. + Construction equipment and industry knowledge. + Some excavating and grading knowledge. + Knowledge of software and technology applications preferred. Pay & Benefits At Komatsu, your base pay is one part of your total compensation package. The actual offer will consider a wide range of factors, including experience and location.   Employees may be eligible for a bonus based on overall corporate and individual performance or at the discretion of Komatsu.  Comprehensive medical and dental coverage, retirement benefits, and reimbursement for certain educational expenses — including tuition. Komatsu benefits programs are subject to eligibility requirements. Learn more about Komatsu Benefits (https://komatsu.jobs/content/Benefits/?locale=en\_US) . Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1 Nearest Major Market:Delaware