Summary The Service Manager is responsible for directly overseeing a team providing service to customers. Responsibilities Supports Sales & Operations. Create and implement processes to grow the department’s success. Ensure the team adheres to and supports company policies, procedures and applicable Codes. Maintain database of all service jobs and inspections in FileMaker Pro Manage the overall performance of the assigned team. Responsible for Service Inventory control. Achieve sales, profit, inventory, and payroll goals. Assist with annual inspections, semi-annual inspections and repairs of various Fire Alarm and Clean Agent Suppression systems. Other duties as assigned. Qualifications Minimum of 5 years’ industry experience, required. Experience with multiple fire alarm manufacturers. NICET Level II, or higher, preferred. Journeyman ES-03J or EE98J preferred Management experience preferred. Mechanical and electrical aptitude, preferred. Basic and advanced math skills, required. Ability to read and interpret electrical schematics, engineered drawings and equipment manuals. Excellent troubleshooting skills and attention to detail. Strong communication and leadership abilities Knowledge, Skills and Abilities: Strong attention to detail. Exceptional verbal and written communication skills.