**Service Manager** Location **OR - Portland** Job Family **Service** Apply Now (https://phg.tbe.taleo.net/phg02/ats/careers/v2/applyRequisition?org=MCKINSTRY&cws=41&rid=8692) **Build the future, spark innovation and align your career with purpose.** McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet. Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through: + renewables and energy services + engineering and design + construction and facility services To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you? **The Opportunity with McKinstry** We are currently seeking a **Service Manager** to join the team as a member of our growing Service Oregon division. Some responsibilities include: _Functional Management_ + Serves as a Subject Matter Expert on field technical services + Promote safety + Hold regular safety meetings with the field + Ensure safe work practices are incorporated into daily routines thru JHA’s and other forms of documentation + Ensure and document field technicians safety training + Ensure field is equipped with proper PPE for the work they are expected to perform + Promote health and safety in every area of our service + Oversee field personnel + Must maintain an adequate number of technicians to serve a variety of customers in multiple verticals + Ensure that multiple disciples are represented i.e., mechanical, electrical, plumbing, chillers, boilers etc., and that each tech is provided a growth plan in their respective disciplines + Ensure that processes and procedures are understood and followed by the field staff + Oversee onboarding and exit interviews as required + Oversee fleet for technicians + Ensure vehicles are maintained and serviced on a regular schedule + Ensure that vehicles are adequately shelved and stocked for the work that each technician will be doing + Work with fleet services to rotate vehicles in and out of the fleet as needed to maintain a safe vehicle + Oversee tool inventory and management + Maintain an adequate supply of tools to support the field and review needs periodically to update inventory + Recommend new tools and equipment as technology evolves and services expand + Analyze and track tool, rental usage, and spend for budgeting purpose + Recommend large capital equipment purchases when it makes financial sense + Customer Service + Ensure that customers are being served well by ensuring the technicians are well trained for their expected work + Work with our dispatch team to review labor mix in the field and ensure the right technicians are being deployed based on the customers’ expectations + Work with our repair coordinators to review quote processes, materials purchases, and policies are followed as it pertains to repair work + Work with our project executives to ensure they have the right technicians and experience to perform large, complicated projects within budgeted hours + Work with our sales executives to understand the way a service was sold and the expected labor needs for each customer + Work with our account management team to support the long-term effectiveness of our service and the needs to retain each client with the proper outcomes + Work with other lines of business to communicate and support their work when it connects with our work and customers + Work with our corporate services to ensure we are being adequately supported to best serve our customers + Act as a steward of McKinstry culture and all company policies and procedures. _Team Management_ + Responsible for building a supportive work team to ensure superior customer service, high retention of employees, and a preferred place to work. + Select, train, coach and manage team members to meet business needs. + Communicates performance expectations and provides performance feedback. + Assess Team and Individual effectiveness through the use and analysis of available reports and data. + Responsible for actively coaching and developing team. Works collaboratively with Director of Operations and Human Resources to address assigned coaching. _Communication_ + Communicates formally and informally- Company, Line of Business and Business Unit goals, policies, plans and priorities. + Communicates relevant McKinstry and client policies and procedures to ensure employee compliance. + Handles escalated issues with internal and external clients and takes appropriate action to resolve them appropriately. + Works collaboratively with management team and others outside of Service Line of Business **What You Need to Succeed at McKinstry** + Bachelor’s degree or equivalent professional experience required. + Three (3) to five (5) years in a supervisory role in a support-oriented environment preferred + One (1) to two (2) years in a project management role preferred + Three (3) to five (5) years in managing back-office processes (i.e.: technology management, client billing, contract management, reporting and analysis) preferred + Intermediate to advanced working knowledge of Microsoft Office Suite - Word, Excel, PowerPoint, and Outlook required; working knowledge of SharePoint preferred. + Intermediate working knowledge of CRM and/or ERP system(s) – Salesforce and Viewpoint preferred, but not required. + Knowledge of: + Operational finance, budgeting and oversight required. + Management and coaching techniques required + Process/Workflow Management required + Project Management preferred. + Experiencing in managing remote and/or multi-site teams preferred. **PeopleFirst Benefits** **When it comes to the basics, we have you covered:** + Competitive pay + 401(k) with employer match and profit-sharing plan + Paid time off and holidays + Comprehensive medical, prescription, dental, and vision with low or zero deductible options and low out of pocket maximums **People come first at McKinstry, and we go beyond the basic benefits with:** + Family formation benefits, including adoption and IVF assistance + Up to 16 weeks paid parental leave + Transgender inclusive benefits + Commuter benefits + Pet insurance + “Building Good” paid community service time + Learning and advancement opportunities via McKinstry University + McKinstry Moves onsite gyms or reimbursement for remote workers See benefit plan documents for complete details. **If you’re driven by our vision to build a thriving planet together, McKinstry is the place to build your career.** T _he pay range for this position is $93,600 - $147,060 per year; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Base pay information is based on market location. A bonus may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered._ _The McKinstry group of companies are equal opportunity employers. We are committed to providing equal employment opportunities to all employees and qualified applicants without regard to sex, gender identity, sexual orientation, age, race, color, creed, marital status, national origin, disability, veteran status, genetic information or any other basis protected by law. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity._ _McKinstry is a drug-free workplace. Employment is contingent upon successfully passing a pre-employment drug and alcohol test, complying with the requirements of the Immigration Reform and Control Act and a Confidentiality Agreement, in addition to successful outcomes of background and reference checks._ _Applicants for this role will only be considered if they possess current US Work Authorization, and do not require employer-sponsored VISA support to begin or remain in this role._ _\#LI-MP1_