About the RoleAre you customer oriented, having a good technical background and experiences with SWIFT software and business?
Ready to build up long term customer relationship and an intensive internal network?

Responsibilities:

 

Your responsibilities will include:

Build and maintain long-term relationships with customers.Set up, maintain and provide oversight on all deliverables of the Premium Plus Service, including monitoring of critical systems, health checks, troubleshoot training, escalation contacts and procedures.Promote and propose change in the customer environment for resilience and optimization of their use of SWIFT products and services.Identify and drive process and tool improvementsBe a contact for the local Account Managers with regards to the promotion of support servicesContribute to the team activities (regular meetings, publishing a monthly newsletter, organizing Premium Services Form, …) QualificationsUniversity degree in IT, Engineering, Science or equivalent5 years experience in Technical Support, Operations or Project Management, of which at least 3 years related to SWIFT Products and ServicesSolid technical background, with good understanding of SWIFT’s products, services and applications, including SWIFTNET and FIN messaging, PKI, Standards, Interfaces, Ordering & Provisioning, Customer SupportStrong oral and written communication skills in English and French. Knowledge of other European languages is a plus.Troubleshooter, organized and being able to build and maintain relationshipsWillingness to travel (20-25%)

              

              

What we offer

We put you in control of career

We give you a competitive package

We help you perform at your best

We help you make a difference

We give you the freedom to be yourself

              

We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. An environment in which everyone’s voice counts and where you can reach your full potential regardless of age, background, culture, colour, disability, gender, nationality, race, religion, sexual orientation, or veteran/military status.