Job Summary
The Service Manager role is responsible for the management of daily operations and employees within a robust service department. This role collaborates with leadership to develop local market service strategy, and align branch and corporate initiatives, to encourage growth of current business and cultivate new customers.

Essential Functions

Responsible for building strong relationships with customers with face-to-face interaction, as well as building strong working alliances with internal departments or facilities to ensure proper management of the service life-cycles.Provide regular direction and coaching to field-based employees to ensure timely service to customers, increased service revenue, and implementation of best practices and optimization of efficient department workflowsDevelop department KPIs, and drive team performance through KPI and profit & loss performance reporting; implement operational process improvements that are aligned with strategic prioritiesDevelop and manage project plans in support of the sales and technical service life-cycle, including delegating responsibilities to technical service, and operations staff and holding staff accountable for executing on project deliverables.Manage service assets including technician fleet vehicles, tools, parts inventory, and the resolution of inventory variancesPartner with relevant branch and company departments to develop a successful and healthy Service Department through designing and executing on a team and customer-focused culture by finding the knowledge and skills to bridge operational gaps, creating optimal workflows, and aligning internal processesResponsible to ensure our service technicians are compliant with company and regulatory standards (i.e. x-ray compliance, rental equipment reporting, etc.)Communicate organization information through department meetings, one-on-one meetings, co-travel, email, and regular interpersonal communication; resolve employee concerns in an effective, prompt, and consistent manner and promote an inclusive environment where different employee perspectives are valuedOversee, and effectively lead, branch and team directed change management activitiesComply with Company and department policies and standards; performs other duties as assigned

People Management

Accountable for team staffing and managing direct reports to include development, performance management, goal setting, and other managerial dutiesEnsures direct reports are aware of and follow ethical business practices and Company’s Code of Conduct to maintain a supportive and productive working environment.

Minimum Requirements

Bachelor's Degree in Business or related area or equivalent education and/or experience6 years experience in a related industry such as service or warehouse, or in a leadership/management role and2 years management or leadership experience gained through increasingly responsible and mentoring peers within a service departmentDrivers License Required

Preferred Requirements

Valid driver’s license along with good driving record. Required

Skills and Abilities

Ability to clearly and confidently communicate and present a variety of contentComfort utilizing technology and automation toolsHighly motivated with exceptional customer service, planning, and organizational skillsDemonstrated ability to generate and execute change management projectsProficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily

Physical and Cognitive Demands

Communicate/Hearing FrequentlyCommunicate/Talking FrequentlyLearn New Tasks or Concepts FrequentlyMake Timely Decisions in the Context of a Workflow FrequentlyComplete Tasks Independently ConstantlyMaintain Focus ConstantlyRemember Processes & Procedures ConstantlyStationary Position (Seated) ConstantlyVision ConstantlyHand/Eye Coordination OccasionallyBend RarelyComplete Tasks in a Noisy Environment RarelyFeeling/Grasping/Handling RarelyMove/Traverse RarelyRepetitive Motions Rarely

Working Environment

Hazards Occasionally

Environmental Conditions

Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.Primary Traveling: This position requires traveling to customer locations and providing services and support to customers.

Travel Requirements

60% This position requires traveling to customer locations and providing services and support to customers.

The potential compensation range for this role is below. The final offer amount would be based on various factors such as candidate location (geographical labor market), experience, and skills. $83,400.00 - $104,200.00