Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. **Xylem’s Service Manager will oversee all aspects of facility sales, service and operations. They will lead the team, manage an operation (P&L) budget, people leader skills, drive sales, continuous improvement and ensure all safety protocols are adhered to. This role will and will have a total of fifteen direct reports. Company vehicle is assigned** **We offer a full benefits package to include Flexible Time Off (FTO) , health, dental, vision, investment savings plan, and additional miscellaneous benefits** **Core Responsibilities:** **Operational Leadership: Lead and manage plant operations, ensuring safety, quality, and quantity goals are met while adhering to customer environmental regulations. Develop and implement operational strategies to optimize performance and efficiency while implementing best practices and continuous improvement initiatives.** **Budget and Resource Management: Develop and manage budgets for plant operations to a margin goal. Oversee inventory management, procurement, and cost control measures. Ensure efficient use of resources to safely minimize operational and overtime costs.** **Compliance and Safety: Ensure compliance with all regulatory requirements and company/ customer policies. Implement and enforce safety protocols to maintain a safe working environment. Work with branch safety professional to conduct regular safety audits with a focus on safety improvements and address any action items promptly.** **Reporting and Analysis: Monitor key performance indicators (KPIs) and report daily on plant performance both internally and externally with and without upper management. Analyze data to identify trends and areas for improvement. Provide recommendations to senior management and engineering based on findings** **Team Management: Lead and mentor a team with a range of experience levels. Foster a collaborative, inclusive and high-performance work environment that values diversity, teamwork, and innovative thinking where safe sustained production is paramount. Effectively communicate expectations and verify compliance to drive accountability.** **Qualifications for this position:** **Education:** **Bachelor of Science degree in business is highly preferred.** **Technical degrees and appropriate experience will also be considered.** **Continuous Improvement certifications and knowledge (Preferred)** Experience: **Minimum of 3 years of experience in plant operations in a heavy industrial or production setting. Experience in water treatment greatly preferred.** **Technical Skills: Strong mechanical aptitude, familiarity with industrial equipment, and safety regulations. Proficiency in process optimization, simple data analysis, and basic water chemistry.** **Proficient with computers, business software such as Microsoft office, Skype, Oracle/SAP, cloud-based solutions** **Communicate verbal and written** **Lead and motivate teams** **Additional requirements.** **Industrial or commercial process water experience required (Preferred)** **Clean driving record** **Vehicle will be assigned** **Travel 25% is expected - local travel within the region** **DAY IN THE LIFE:** **Report to site office M-F, expected work hours 6:00 AM to 3PM - overtime as required: Standard weekly job hours: 40 - 50 hours.** **Manage time between supporting reports directly in the field/ control room and completing office work** **Communicate and collaborate with leadership, peers, engineering support, and customer daily** Salary range: $93,900.00 - $169,000.00 Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We embrace diversity and prioritize our employees' well-being through our DE&I initiatives and Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.   Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation