The Hiller Companies, LLC has an immediate opening for a Service Manager - Marine.

 

Hiller offers fire protection and life safety products and services that are preserving lives and property all around the world. Headquartered in Mobile, Alabama, Hiller extends its reach globally as well as in domestic markets with offices across the United States. For more than 100 years, we have been laser-focused on one goal – making the world a safer place. We are proud to be on the forefront of technology and innovation by creating adaptable safety solutions. As we continue to grow and expand our life safety footprint, we pledge to keep our customers top of mind while striving to design, install and service the most compliant, reliable systems available.

 

Job Summary: The Service Manager will be responsible for ensuring the effective financial and operational success of the Service Department. The manager will provide both strategic and tactical guidance, to achieve financial, operational and growth objectives, while keeping customer satisfaction a key priority.

 

Salary Range $85,000 - $105,000/ annually

 

Key Responsibilities:

Responsible for the operational & financial performance of the divisions service department, with a strong focus on operational leadership, business growth and continuous improvement.  Work collaboratively with branch manager/ general manager in planning annual department goals, headcount needs and growth projections. Partner with Human Resources to recruit, train, develop, and retain service technicians. Provide guidance on new employee training and periodic reviews of performance. Manage employee disciplinary actions when necessary. Motivate and track employee continued development and training. Collaborate with other internal business partners to ensure optimal operations of all Service Department functions Coordinate and manage regular meetings for the service team to ensure thorough and effective communication to service employees, allowing for a collaborative team environment. Communicate with customers and associates of Hiller regarding problems that may arise on jobs, to pursue a proper resolution, ensuring customer satisfaction remains a key priority. Ensure all service, inspection, testing, and maintenance contracts are reviewed, tasked, scheduled, and executed to meet the customer needs. Support sales efforts through participation in market leads and price optimizations. Build a high-performance team who can operate efficiently, effectively, productively and cost effectively. Ensure that required employees are correctly charging their time to assigned jobs so that all jobs are costed appropriately Work within scheduling/invoicing platform to ensure all service and repair calls are scheduled properly, and resulting invoices are generated in a timely and accurate manner. Monitor and ensure that Service Department team members are up to date on required certifications Ensure that all Service Department team members are appropriately mentored, professionally developed and that their performance is regularly reviewed