As the Service Manager, you'll oversee the service department by tracking job progress, resolving customer concerns, leading the team, and managing schedules. If you have a passion for customer service and relevant experience, check out the job description below and apply today! We offer a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met with no minimum required contributions out of your pocket. This is your opportunity to grow professionally with an industry-leading equipment provider with a 70+ year presence in the marketplace! ESSENTIAL DUTIES AND RESPONSIBILITIES + Handles customer related service functions such as job scheduling, job progress, warranty issues, etc. + Maintains a high level of customer satisfaction. + Oversees and assists scheduling work in service area in an effective manner that allows for the best use of the available space and the best service for our customers. + Supervises service associates including employee relations issues, performance reviews, training needs, disciplinary action and termination. + Develop business plans and goals to include staffing needs, tools and equipment, and service promotion strategies. + Monitor Key Performance Indicators and other available reports and adjust business plan and procedures/processes as appropriate. + Handles customer related service functions such as job scheduling, job progress, warranty issues, etc. + Handles documentation and resolution of Goodwill claims with manufacturers. + Determines needs relating to special tooling, equipment, vehicles, and work hours, etc. + Interviews and hires personnel for service department. + Maintains a safe, clean, neat and orderly work environment. + Prepares customer repair estimates and/or quotes as required in a timely and accurate manner and provides follow-up. + Resolving customer disputes to ensure fair value for the customer and company. + Reviews work orders and ensure timeliness of completion and accuracy. + Provides documentation as required for personnel issues, accidents, safety matters, customer disputes, etc. + Regularly review JHA’s, review company wide safety incidents with the team to pass on lessons learned, enforce safety policies, etc. + Works within and promotes vision, mission, and values of BMC. + Performs other duties as assigned. Supervisory Duties: + Manages all service department personnel. + Organizes, communicates, and delegates responsibilities and priorities to ensure the successful operation of the department + Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development + Communicates with and coaches employees on assignments, providing technical expertise as needed. + Selects, trains and develops employees consistent with department/division goals, providing coaching on career development Qualifications: + Mechanical experience with the product lines we represent + Completion of Lead Yourself for internal candidates is preferred + Two-year degree or equivalent experience and training preferred + Prior supervisory experience or Service Management Training preferred + Excellent customer service skills + Good oral and written communication skills + Computer knowledge + Must have good leadership, detail and organizational skills. + Ability and willingness to work flexible hours + Must possess a clean driving record As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package: + 10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution + Health Insurance – 3 plan options + Health Savings Account – Employer contribution up to $1,300/year + Dependent Care Flex Spending Account + Dental Insurance – 2 plan options + Vision Insurance + Basic Life/AD&D and Supplemental Life Insurance + Employer paid Short-Term Disability Coverage – 60% of base pay/salary + Long-Term Disability Coverage + Maternity / Paternity Benefits + Holidays + Paid Time Off (PTO) + 401(K) Plan + Employee Assistance Program (EAP) – including Health Coaching + SmartDollar – employer paid financial planning program + Legal Shield/ID Shield products + Voluntary Benefit options - Cancer Insurance/Accident/Hospitalization Butler Machinery Equipment Diversity & Inclusion Statement: Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility. EOE/Minorities/Females/Vet/Disability #LI-Onsite