Service Manager Asheville, North Carolina · Administrative Apply Now Job Description The purpose of the Commercial Tire Service Manager is to provide the daily direction and distribution of service work orders to the commercial tire technician. In addition, the service manager provides oversight of the work performed to ensure proper safety procedures and processes are followed so that customer needs are met in the most timely, effective, efficient and safest manner possible. Duties and Responsibilities Responsibilities: + Manage Service Techs to hit and exceed monthly revenue numbers + Manage all overtime according to business volume + Manage team staggered work schedule + Monitory Quality of all service work performed + Generate computer work orders for all products/labor being installed on vehicles + Assist sales department with scheduling incoming work to the shop + Submit service department payables to Location Manager for approval and payment: + Utilize PO system + Scrap Tires disposal processing (OOSTA) + Purchase Orders (Acquiring from customer) + Accounts Payable + Create AS400 work order (quotes, estimates, std and generic WO), edit, match and close + Review and correct Negative and Zero Cost Inventory + New Hire Orientation + Employee scheduling Duties: + Review work orders for accuracy before closing + Work with billing clerk to ensure tire billing is correct + Proper billing codes utilized + Correct customer number selected + Closed within 72 hours of generation + Help with billing as needed + Manage tooling and training needs of service techs and mechanics + Assist and oversee organization and cleanliness of shop + Assist in warehouse (inventory, load/unload, barcoding) + Pricing of products to in-house customers + Schedules the maintenance of domiciled company vehicles Specialized knowledge: + Knowledge of commercial tire structure, MRT process, tread designs + Knowledge of commercial tire service procedures & safety requirements + Ability to match customer application to available product offering + TIA certification preferred • Skills: ** Computer literate ** + Ability to read and write store reports + Identify and work toward resolution of all customer service issues and concerns + Abilities: + Ability to interact with all levels within the organization and client base. + Ability to work well within a team and manage/lead a team + Ability to work independently with minimal supervision + Ability to work effectively under pressure and time constraints + Ability to learn quickly and take on new responsibilities We invest in our associates for the long term. We offer: • Team work environment • Opportunity for career advancement • Excellent compensation • Paid holidays, vacation time, and personal holidays • Medical coverage, dental, and prescription • Health care and dependent care spending accounts • Wellness program with incentives • Voluntary Aflac program • Confidential employee assistance program • 401 K with company match We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.