Job Description
\nThe purpose of the Commercial Tire Service Manager is to provide the daily direction and distribution of service work orders to the commercial tire technician. In addition, the service manager provides oversight of the work performed to ensure proper safety procedures and processes are followed so that customer needs are met in the most timely, effective, efficient and safest manner possible.
\nDuties and Responsibilities
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\nResponsibilities:\n\n\tManage Service Techs to hit and exceed monthly revenue numbers\n\tManage all overtime according to business volume\n\tManage team staggered work schedule\n\tMonitory Quality of all service work performed\n\tGenerate computer work orders for all products/labor being installed on vehicles\n\tAssist sales department with scheduling incoming work to the shop\n\tSubmit service department payables to Location Manager for approval and payment:\n\tUtilize PO system\n\tScrap Tires disposal processing (OOSTA)\n\tPurchase Orders (Acquiring from customer)\n\tAccounts Payable\n\tCreate AS400 work order (quotes, estimates, std and generic WO), edit, match and close\n\tReview and correct Negative and Zero Cost Inventory\n\tNew Hire Orientation\n\tEmployee scheduling\n\n
\nDuties:\n\n\n\tReview work orders for accuracy before closing\n\tWork with billing clerk to ensure tire billing is correct\n\tProper billing codes utilized\n\tCorrect customer number selected\n\tClosed within 72 hours of generation\n\tHelp with billing as needed\n\tManage tooling and training needs of service techs and mechanics\n\tAssist and oversee organization and cleanliness of shop\n\tAssist in warehouse (inventory, load/unload, barcoding)\n\tPricing of products to in-house customers\n\tSchedules the maintenance of domiciled company vehicles\n\n
\nSpecialized knowledge:\n\n\n\tKnowledge of commercial tire structure, MRT process, tread designs\n\tKnowledge of commercial tire service procedures & safety requirements\n\tAbility to match customer application to available product offering\n\tTIA certification preferred\n\n
\n• Skills:
\n            **  Computer literate  **\n\n\tAbility to read and write store reports\n\tIdentify and work toward resolution of all customer service issues and concerns\n\n\n\n\tAbilities:\n\tAbility to interact with all levels within the organization and client base.\n\tAbility to work well within a team and manage/lead a team\n\tAbility to work independently with minimal supervision\n\tAbility to work effectively under pressure and time constraints\n\tAbility to learn quickly and take on new responsibilities\n\n We invest in our associates for the long term. We offer: 
\n• Team work environment
\n• Opportunity for career advancement
\n• Excellent compensation
\n• Paid holidays, vacation time, and personal holidays
\n• Medical coverage, dental, and prescription
\n• Health care and dependent care spending accounts
\n• Wellness program with incentives
\n• Voluntary Aflac program
\n• Confidential employee assistance program
\n• 401 K with company match
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\nWe are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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