Are you a dynamic and hard-working Account manager with a\r\ndedication to delivering outstanding service and encouraging client\r\nrelationships?

We are seeking a Service Manager to oversee and make sure\r\nthe delivery of top-quality Shared Services aligned with company standards,\r\ncontractual commitments, and customer expectations.

In this pivotal role, you will also seek opportunities for\r\nsales growth, expanding our footprint within the existing client base, and\r\ndrive revenue through upselling, cross-selling, and professional service\r\nopportunities. If you thrive on building positive, constructive relationships,\r\nenhancing customer satisfaction, and contributing to the growth of NHS SBS,\r\nwe’d love to hear from you!

That’s what we are looking for, but what can we offer you?\r\nThis role is based out of our Southampton Office 1 day per week, with the rest\r\nof the week being worked from home. Whether working from our modern,\r\ncollaborative offices or at home, we give employees the flexibility to help\r\nthem achieve a healthier work-life balance and perform at their best. There\r\nwill be some occasional travel to our Sheffield office who also deliver our Employment services.

What you'll be doing:

As a Service Manager, you will be accountable for:

Monitoring\r\n and reporting performance against SLAs and other contractual obligations,\r\n ensuring services meet and exceed client expectations.Proactively\r\n managing and resolving service issues and complaints while identifying and\r\n addressing root causes to prevent recurrence. Develop an annual account\r\n plan, agreed with the operational teams to make sure key activities are\r\n aligned and agreed.Identifying\r\n and driving service improvement opportunities to enhance performance and\r\n customer satisfaction.Establishing\r\n and maintaining strong, positive relationships with existing clients to\r\n foster trust, advocacy, and long-term collaboration.Understanding\r\n and anticipating clients' current and future needs, uncovering\r\n opportunities and promoting services offered by NHS SBS to address those\r\n challenges and achieve their goals.Identifying\r\n sales growth opportunities within the existing client base to expand the\r\n NHS SBS footprint.Assure\r\n new/transitioning services, and projects / changes to services, are fit\r\n for purpose, set up for successful service delivery with minimal impact on\r\n existing services, with formal acceptance into service.

What you’ll bring:

Service & contract management experience, preferably in a similar industry.Knowledge of shared service delivery (e.g., Payroll, Pensions).Familiarity with the NHS sector and how it operates.Sales and on account growth experience.Strong\r\n understanding of contract law, negotiation techniques and contract\r\n management best practice.Ability to identify & implement service improvements.Excellent\r\n communication skills, both written and verbal, with the ability to build\r\n relationships and influence collaborators at all levels.Detail\r\n orientated with strong organisational and time management skills.Ability\r\n to work independently and collaboratively in a dynamic and goal-oriented\r\n environment.Proficiency\r\n in CRM software, Microsoft Office suite and Contract Management Tools. 

If you are interested in this role but not sure if your\r\nskills and experience are exactly what we’re looking for, please do apply, we’d\r\nlove to hear from you!

Employment Type: Full-time, Permanent
Location: Southampton (Hybrid)
Security Clearance Level: DBS
Internal Recruiter: Becky
Salary: £45k-50kpa DOE
Benefits: 10% Bonus, £5,400 car allowance, 25\r\ndays annual leave with the option to buy additional days, private medical, life\r\nassurance, pension, and generous flexible benefits fund

Although this role is advertised as full-time, we believe\r\nthat flexibility at work can promote work/life balance, increase your\r\nmotivation, reduce stress and improves performance and productivity. We support\r\ndifferent ways of working and can offer a range of flexible working\r\narrangements. So, if you’re interested and need to work flexibly, we encourage\r\nyou to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about\r\nus?
NHS Shared Business Services (NHS SBS) was created by the\r\nDepartment of Health and Social Care to deliver corporate services to the NHS.\r\nA unique joint venture with Sopra Steria, a European leader in digital services\r\nand software development, we make life easier for NHS employees, patients, and\r\nsuppliers, and deliver value for money to the taxpayer. Proud members of the\r\nNHS family, we provide finance & accounting, digital, procurement and\r\nworkforce services to more than half the NHS in England, and our solutions are\r\nunderpinned by cutting-edge technologies and our teams’ expertise, in-depth\r\nunderstanding of the NHS, and commitment to service excellence.
We share common values and unity of purpose with the rest of\r\nthe NHS family, are committed to being a force for good, and are dedicated and\r\nempowered to act responsibly and sustainably at organisational, team and\r\nindividual level.
Would you like to join us on our journey?