Responsibilities Are you a skilled maintenance professional with a passion for creating a comfortable and welcoming environment? Are you a natural leader who loves to mentor and help their team develop professionally? If so, Related Companies is seeking a dedicated and reliable individual like you to join our team as a Service Manager! This opportunity is located at our 283 unit luxury, new construction development in Santa Monica, CA! WHY YOU’LL LOVE IT HERE Lots of paid time off (19+ days!) – we value your life outside of work. Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program Financial wellness perks to set you up for success – such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs. Mental health resources – such as counseling are available to our team members. Fertility benefits – such as surrogacy, adoption assistance and more! Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world! Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more! WHAT YOU’LL BE DOING AS A SERVICE MANAGER Teamwork: Collaborate with property management and maintenance team members to coordinate repairs, maintenance schedules and unit turns. Maintenance Tasks: Oversee all mechanical systems, including HVAC, electrical, plumbing, and building automation. Your expertise will ensure that the residential community runs smoothly and efficiently and that learning opportunities are provided for lower level associates. Safety: Conduct regular inspections to identify potential safety hazards and promptly address them. Ensure compliance with safety regulations and report any concerns the property leadership team. Preventative Maintenance: Develop and implement a comprehensive preventative maintenance program for the apartment community. Financials: Assist in budgeting and cost control for the maintenance department. Work closely with management to optimize resources and ensure efficiency. Customer Service: Provide excellent customer service to residents, addressing their maintenance needs with a friendly and approachable attitude. Be a responsive and reliable point of contact for all maintenance inquiries. Problem Solving: Troubleshoot and resolve issues related to plumbing, electrical, HVAC systems, and appliances, ensuring a safe and comfortable living environment. Collaborative Leadership: Manage the on-call and regular maintenance staff scheduling alongside the General Manager. Team Management: Lead and mentor a team of skilled maintenance technicians, providing guidance, training, and professional development opportunities. COMPENSATION $85,000 - $110,000 / annually with an annual bonus that is tied to performance Qualifications WHO WE ARE LOOKING FOR 5+ years of management experience in property maintenance, leading teams effectively. Experience working at Class A Luxury Communities with 250+ units required. Proven lease-up and new development experience, with expertise in the unit acceptance process. Strong understanding of new construction maintenance needs and best practices. Proficiency in Building Management System (BMS) software for monitoring and optimizing property operations. Strong organizational skills with a proven track record of maintaining detailed notes and logs across multiple software platforms. Experience setting, managing, and adjusting staff schedules to align with property needs. On-Call required. You have your EPA or HVAC certification You have expert knowledge of HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, fitness equipment, and waste management systems. You are committed to the mission of exceeding expectations and providing exceptional resident services. You have the ability to multitask and remain composed in a fast-paced environment. You bring it every day, possessing a readiness to execute on whatever task is thrown your way with a combination of hard work, grit, and perseverance. You believe in teamwork – that we are better, together. You know the importance of doing the right thing - always, in all ways, even when no one's watching. You champion belonging, empowering people to be their best selves at work and at home. You’re able to work our emergency on-call rotation as needed, can lift up to 50 lbs, and stand for an 8-hour shift. #RMC #LuxMaintenance Overview Build Your Career with Related Management Company A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher. At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development. We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.