Job Description Business Management Oversee daily operations of Service Technicians, providing leadership, development, support, and motivation. Meet/exceed business goals and standards; control costs and maximize profits. Support Planning Department's scheduling efforts; provide technical support to Service Technicians and customers. Interview, hire, and train new employees; improve efficiency of daily routines. Ensure approvals align with established policies/procedures. Customer Relations Strengthen customer relations through routine visits; resolve issues, control service quality, ensure safety. Advise on service standards; develop/maintain customer rapport; promote services/products. Identify, pursue, and resolve service issues; facilitate communication between Service Technicians, Coordination team, Technical Support, Sales/Marketing, and customers. Address scheduling issues with Service Coordinators. Safety Maintain a safe working environment; enforce safety procedures and compliance with Federal laws/regulations. Arrange safety training for Service Technicians; maintain documentation/certification records. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 4-7 years of direct and relevant managerial/supervisorial experience Technical aptitude within heavy duty industrial equipment High school diploma required Experience within field service - MUST have exp being at customer sites Excellent communication/customer service skills Excellent time management and organizational skills Basic computer skills Two or four year technical college degree Industrial air compressors Knowledge null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.