Alpharetta, Georgia, USA
8 hours ago
Service Manager - Customer Service

Summary: Seeking a Service Manager responsible for coordinating services, overseeing technical staff, and managing customer relationships.

Job Requirements:

Experience in managing mechanical, electrical, and software professionals

Willingness to travel globally 20-50% of the time

Ability to work remotely with occasional onsite work in Canada

US Citizen, Green Card, or TN Visa holder

Preferred Skills:

Knowledge of health and safety policies and procedures (OHSA)

Job Responsibilities:

Coordinate all aspects of services delivered by Cimcorp USA Inc.

Oversee service team scheduling for warranty and post acceptance services

Conduct customer site visits to verify project details and strengthen relationships

Ensure timely response to customer concerns and inquiries

Develop metrics and processes in collaboration with Matrix lead

Ensure compliance with health and safety policies during all work activities



Pay Details: $115,000.00 to $120,000.00 per year

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance
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