About the Job

The Service Manager at Allianz Technology Thailand is the key contact and owner of the service lifecycle for external SaaS applications used by internal Allianz teams. This role focuses on managing IT service delivery, ensuring SLAs are met, and maintaining customer satisfaction. Responsibilities include collaborating with departments for seamless service delivery, proactively resolving challenges, and driving continuous improvement. The Service Manager also ensures compliance with AI Governance, DORA, Accessibility, and Identity and Access Management standards, while supporting Allianz Technology Thailand's strategic goals.

 

What you do

Service Management and Delivery: Oversee IT service delivery, ensuring alignment with business objectives and SLAs, and maintaining high service standards through collaboration with teams and vendors. Client and Incident Management: Act as the primary contact for service-related issues, build strong client relationships, manage incidents promptly, and maintain thorough documentation. Process Improvement, Compliance, and Security: Drive process enhancements while ensuring compliance with regulations such as AI Governance, DORA, and Accessibility. Collaborate closely with IT security teams to ensure robust protection of information systems, manage Identity and Access Management, and conduct regular assessments to uphold Allianz's data privacy standards. Financial and Commercial Oversight: Manage budgeting, optimize the service's P&L, develop competitive pricing strategies, and conduct financial analysis to monitor profitability. Vendor and Contract Management: Negotiate procurement and manage contracts, ensuring vendor SLA compliance and maintaining strong vendor relationships. Tool Administration and Support: Administer SaaS software tools, maintain the ServiceNow catalog, manage software licenses, execute administrative duties, and oversee application support and service documentation.

 

 

What you bring

Educational Background: Bachelor's degree in Information Technology, Computer Science, or a related field. Experience: Proven experience in IT service management, with a focus on service delivery, problem management, and SaaS applications. Framework Knowledge: Strong understanding of ITIL frameworks, best practices, and cybersecurity principles. Commercial Acumen: Experience in financial analysis, budgeting, and commercial steering. Negotiation and Procurement: Excellent negotiation skills and experience in procurement and contract management. Compliance Knowledge: Solid understanding of data privacy laws, IT security principles, and regulatory compliance standards. Technical Proficiency: Proficiency in IT service management tools such as ServiceNow and software license management. Leadership Skills: Excellent leadership, communication, and interpersonal abilities. Global Experience: Experience working in a global organization with distributed customers, stakeholders, and teams. Certifications: Relevant certifications (e.g., ITIL, PMP) are a plus.

62321 | IT & Tech Engineering | Professional | Non-Executive | Allianz Technology | Full-Time | Permanent

About Allianz Technology

Allianz Technology is the global IT service provider for Allianz and delivers IT solutions that drive the digitalization of the Group. With more than 13,000 employees located in 22 countries around the globe, Allianz Technology works together with other Allianz entities in pioneering the digitalization of the financial services industry.

We oversee the full digitalization spectrum – from one of the industry’s largest IT infrastructure projects that includes data centers, networking, and security, to application platforms that span from workplace services to digital interaction. In short, we deliver full-scale, end-to-end IT solutions for Allianz in the digital age.

 

D&I statement

Allianz Technology is proud to be an equal opportunity employer encouraging diversity in the working environment. We are interested in your strengths and experience. We welcome all applications from all people regardless of gender identity and/or expression, sexual orientation, race or ethnicity, age, nationality, religion, disability, or philosophy of life.

Join us. Let´s care for tomorrow.

You. IT