Description

Are you a strong leader? Do you enjoy managing technicians, their workloads and communicating with customers? Kenworth Mid Atlantic of Dover, DE is searching for a detail-oriented leader with TRUCK experience to join our team as a Service Manager. This role is responsible for overseeing the service department, controlling costs, creating customer relationships, and setting and obtaining sales and profit objectives. Additionally, they must address the concerns of customers and ensure that all service work is performed efficiently and effectively.  

Benefits

Great benefits...Medical, dental, vision, disability and life insurance offerings available on the 1st of the month after 30 days of employmentFlexibility...M-F schedule with few nights/Saturdays401(k) with company contributionTuition ReimbursementPaid time offCompany paid holidays

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Monitor the entire service department’s performanceContinually observe and mentor the Service Writers to enforce good habits, and to ensure "Exceptional Customer Service" at all timesDispatching service work to technicians Maintain and build customer relationshipsSuccessfully work with and through both Service Writers and Technicians within the Service Department.All other duties as assigned.

Position Type/Expected Hours of Work

This is a full-time, benefits eligible position. Monday through Friday 7:30 am - 5 pm and Saturdays 7 am - 11am.

Required Education and Experience

High School Diploma or GED requiredValid Driver’s LicenseAt least 2 years of Service Management experienceMust have excellent customer service skillsAbility to multi-task, prioritize, and work efficiently

Work Authorization/Security Clearance

All Roads Company does not provide H1-B sponsorship.  No security clearance required for this position.

AAP/EEO Statement

All Roads Company and its subsidiaries is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. All Roads will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business.