The Service Manager is accountable for all aspects of the Service Department and plays a vital role in the overall success of Altorfer in the territory. The Service Manager must possess a deep knowledge of construction equipment maintenance and repair, the skills necessary to ensure efficient shop operations and a continuous improvement mindset.
Basic Duties The Service Manager is responsible for all Shop Field and PM Service and support activities associated with the shop at one Altorfer Branch location.Exemplify our Corporate Values of Integrity, Customer Focus, Accountability and TeamworkProvide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitabilityResponsible for the Shop Field and PM Service P&LConduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategyManage day-to-day activities of Service Department personnelManage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiencyManage service, repair and reconditioning of machines and components in shop and fieldManage new and used equipment inspection, service and preparation for the Sales DepartmentManage service customer communicationsManage the work order process from opening jobs through job invoicingDevelop quotes for complex jobs and quote approvalsConsistently enforce work rules and company policiesEffectively manage all Work In Progress (WIP)Conduct semi-annual performance reviews for all direct reportsEnsure operations conform to industry and company performance metrics and benchmarksOccasionally participate in sales calls with Sales Reps. Qualifications Bachelor degree with minimum of five years management experience in construction equipment service and repair, or a minimum of ten years of management experience in construction equipment service and repair.Experience as an Equipment Manager or Service Manager/Supervisor a plusAdvanced user of all Microsoft Office products to include ExcelWorking knowledge of Caterpillar programs DBSi, DSI, SMIS 2 and PSEL a plusWorking knowledge of CODA a plusWorking knowledge of a P&L and financial statementsAbility to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations.Exceptional communication, management, leadership and interpersonal skillsWorking knowledge of OSHA and EPA regulations as they relate to the industryAbility to carry on effective communication with customers to maintain a high level of customer loyalty Compensation & What We Can Offer You Competitive base pay and Bonus structure Posted Min USD $85,000.00/Yr. Posted Max USD $99,000.00/Yr. Physical Requirements/Working ConditionsThis position works in an office environment and in the service shop. May, on a continuous basis, sit at a desk for a long period of time; answer telephone calls and write or use a keyboard to communicate through written means. May on a continuous basis be on the shop floor supporting service operations. Noise level in the shop environment is usually moderate, and the noise level in the office environment is usually low. Must be flexible to work varying schedules and hours as needed. Occasional local travel may be required. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is crucial to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.
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