Dealership:L0195 Acura of Johnston

ACURA of JOHNSTON

Results-Driven – Motivator – Teacher – Mechanically Minded

Acura of Johnston is on an aggressive growth trajectory and is seeking an Experienced Service Manager to lead, grow, and motivate a high-performing service team. We are looking for someone with a proven track record of leadership, team building, and integrity who believes in providing a first-class customer experience as a standard requirement.

What Are We Looking For?
The ideal candidate will be experienced in all aspects of service department management and have the ability to ensure the profitable operation of the department while maximizing production. We need someone who can build a loyal clientele, maintain excellent employee relationships, and set as well as achieve sales and profit objectives—all while controlling costs.

This is a rare opportunity—apply today!

Key Responsibilities:

Lead the service department by managing a high-performing team with strong integrity.Drive a profitable operation by optimizing production and service workflows.Build and nurture a loyal customer base through exceptional service.Set and achieve sales, profit, and growth targets while controlling departmental costs.Oversee recruitment, hiring, and training of service personnel.Ensure the team meets or exceeds manufacturer training and performance standards.Proactively seek out new customers and marketing opportunities.Implement a strategic sales and marketing plan for measurable growth in the service department.

Ideal Candidates Will Have:

Strong communication and customer engagement skills.A deep understanding of the importance of CSI (Customer Satisfaction Index) focus.A commitment to actively participating in the staffing, training, and development of a winning team.The highest ethical standards.A proven ability to lead and drive business results.

Job Requirements:

Minimum of 2+ years of Automotive Dealership Management experience (REQUIRED).Ability to maintain a skilled staff that meets and exceeds training standards outlined by the manufacturer.Proven track record of consistently achieving departmental production goals.Strong focus on customer service, with the ability to actively listen to customer concerns, ask the right questions, and provide the best possible solutions.Commitment to growing the service department through new marketing initiatives and customer acquisition strategies.Acceptable driving record and a valid driver's license in your state of residence​

Opportunities like this don’t come often—apply now to join Acura of Johnston!

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. Acceptable driving record and a valid driver's license in your state of residence necessary for select roles. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.