Service Manufacturing Engineering TPM Elk Grove,California,United States Operations and Supply Chain Apple is seeking an experienced engineer to support AppleCare’s repair processes. Our team is responsible for introduction, qualification and improving service processes in high-volume repair sites. We partner with AppleCare and Operations engineering teams to set up and drive sustaining performance at a repair site, supporting an extraordinary customer experience to drive for product solutions, increase repair efficiency and control product quality. The ideal candidate has a demonstrated track record of leading or supporting a fast paced service or production operation. Our TPMs drive both strategic and tactical initiatives, and provide status to peers, executive management and 3rd party representatives. We communicate effectively across multiple levels in the organization. The ability to both work independently and as part of a large cross functional team is crucial. We're passionate about manufacturing and seeking the best possible outcome at every opportunity. **Description** The Technical Program Manager (TPM) will monitor, maintain and drive improvements in high volume screening and repair solutions at contract manufacturer sites in the Americas. You’ll join a team of TPMs tasked with driving innovative new service processes that will set the bar for quality in the service industry, while reducing our environmental impact, and improving the cost efficiency of service. Responsibilities include: Be an advocate for the customer, making sure that their needs are represented across all divisions of the company. Manage all site technical process performance and KPIs, including test, inspection, quality, and repair processes. Investigate site technical issues, from identification and root cause to a working solution. Lead DOE cycles and development builds, repair line and process qualification. Maintain and document globally consistent processes Implement and validate process changes. Find opportunities for process and quality improvement. Support investigation and resolution of escalations by channel, escalation, and executive teams. **Minimum Qualifications** + BS/MS in engineering field (manufacturing, industrial, or mechanical preferred) + 5+ years experience of industrial, manufacturing, process, or quality engineering in a manufacturing environment + Working knowledge of data analytics and statistical process control + Experience defining Incoming Quality Control (IQC), Outgoing Quality Control (OQC) and field quality performance data to drive quality and efficiency improvements + Provides direction, mentorship and resources to other engineering groups and project leaders as well as factory technicians + Ability to work independently + Solid understanding of failure analysis processes, tools and techniques for consumer electronics preferred + Experience in root cause analysis and corrective action plan development and execution + Ability to multi-task and manage competing priorities in a data-driven and results oriented manner + Excellent verbal and written communication skills + Experienced in documenting operating procedures and technical guidance + Solution focused work ethic with a high degree of flexibility supporting multiple projects of varying complexity and priority + Up to 20% travel between sites would be required. Locations include and not limited to: Canada, Colombia, Brazil, Mexico, China, and domestic sites **Key Qualifications** **Preferred Qualifications** + 10+ years experience of industrial, manufacturing, process, or quality engineering in high-volume consumer electronics manufacturing environment + Experience with any of the following systems: Agile, SAP, Tableau, JMP and shop floor systems knowledge is a plus + Lean manufacturing training or experience preferred. + Engineering experience in high volume manufacturing + OEM management in a technical capacity **Education & Experience** **Additional Requirements** **Pay & Benefits** + At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $110,600 and $204,600, and your base pay will depend on your skills, qualifications, experience, and location.Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation.Learn more (https://www.apple.com/careers/us/benefits.html) about Apple Benefits.Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. + Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.Learn more about your EEO rights as an applicant. (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) **Apple Footer** Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. United States Department of Labor. Learn more (Opens in a new window) . Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Apple participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program (Opens in a new window) . Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) .