Service Operations AnalystAt ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.Write the next chapter of your ABB story.
Your role and responsibilities

In this role, you will have the opportunity to be responsible for analyzing and optimizing service operations to enhance efficiency, drive revenue growth, and improve overall service performance. Each day, through monitoring operational data, identifying trends, and implementing strategies to you will work to streamline processes and maximize profitability. You will also showcase your expertise by ensure compliance with industry standards and company policies, while also providing insights to support decision-making and strategic planning.The work model for the role is: remote #LI-remoteThis role is contributing to the Electrification Smart Power division in the United States. You will be mainly accountable for:•\tProviding input on annual budget and provides insight to Service Managers to address cost-related issues as necessary, to manage operations within the allocated budget and resources. •\tMastering CRM and ERP systems (e.g., Salesforce, SAP, or ServiceNow) to provide data analytics and visualizations•\tDeveloping and maintaining dashboards, reports, and visualizations that track revenue, operational performance, and customer trends•\tFostering a culture of continuous improvement behaviors, methodology, and processes within the organization.Our team dynamicsYou will join a talented team, where you will be able to thrive.

Qualifications for the role

Bachelor’s degree in Business, Finance, or a related field with 2+ years experience in service operations or 5+ years of equivalent work experience in service operations, financial analysis, or a related role.Proficiency with CRM and ERP systems (e.g., Salesforce, SAP, or ServiceNow) is preferred.Proficiency in data analysis tools such as Excel, SQL, Power BI, etc.Candidates must already have a work authorization that would permit them to work for ABB in the US.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams work closely with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers, low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce CO2 emissions.We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStoryWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and Affirmative Action at ABBABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace.All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites:https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdfhttps://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdfAs an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to US-AskHR@abb.com. Resumes and applications will not be accepted in this manner.While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $79,800 and $148,200 annually.myBenefitsABB.com