BGIS ITS is currently seeking a Service Operations Coordinator to join the team in Hudson, FL and surrounding areas.

Are You Looking For

Join a Company That Puts You First!

Achieve Your Career Goals: We’re dedicated to helping you reach your full potential.

Personalized Rewards: Enjoy flexibility in the types of rewards and recognition that suit your unique needs.

Career-Centric Focus: Your career growth is our top priority.

Work-Life Balance: We understand the importance of balancing work with your personal life. Our supportive environment ensures you have the time and flexibility to enjoy life outside of work.

In-Office Position:

Hourly Rate: $19 - $26 per hour Paid Time Off: 48 hours 401K Match: 5%

 

BGIS is that Company

BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians.  We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

Purpose Statement: 

Responsible for ensuring the schedule, budget and details of a given task are well organized and communicate to stakeholders about any changes and or any delays to the project plan.

The Service Operations Coordinator completes weekly tasks supporting the commercial HVAC business. Responsibilities include administrative, tracking, reporting, and follow up tasks focused on ensuring technicians and managers are able to provide excellence client service on a daily basis. The role collaborates with multiple departments to meet deadlines and achieve operational goals. The Service Operations Coordinator demonstrates BGIS values in communications with clients and other team members.

RESPONSIBILITIES

Operations Coordination Focus

Review daily timecard data and identify potential required corrections and exceptions and follow up to ensure required approvals are completed by the managers for the commercial technicians teams on a timely basis with accuracy and attention to detail. Provide alerts to managers regarding anticipated overtime hours based on weekly trends. Track and report trends and repeated discrepancies on timecard data to Regional Service Managers. Facilitate communication between different internal departments ensuring alignment on focus activities and operational procedures. Coordinate vehicle maintenance activities with the commercial dispatch team and notify appropriate managers of scheduled appointments. Maintain on-call rotation information, Job Hazard Analysis (JHA) Audit Tracking sheet and audit report data. Assist with inventory process management through organizing information requirements and tracking business deadlines to optimize efficiency. Analyze pending compliance training completions and provide reminders on pending due dates.  Assist with reporting functions for tracking business expenses and credit card spend (suspense reporting).  Track key operational metrics, generate reports, and provide suggestions for process improvements. Contribute to the completion of other key initiatives as assigned.

Safety and Quality Focus

Maintain safe working conditions in personal workspace. Take corrective action when notified of safety observations. Follow all safety, environmental and sustainability policies and protocols. Identifies opportunities to minimize workplace injuries and accidents

REQUIRED EDUCATION, KNOWLEDGE and ABILITIES

High School Diploma or equivalent. College level coursework completion preferred. Two years of experience with administrative duties in operations or compliance roles requiring following established processes and procedures.  Excellent organizational skills with ability to prioritize tasks in a fast paced environment to meet multiple deadlines. Strong verbal and written communication abilities. Pro-active problem-solving approach with ability to learn quickly and apply appropriate resolutions. Data analysis and interpretation to identify trends and make informed decisions. Ability to perform as an individual contributor and also collaborate with other team members. Proficiency of Microsoft Office Suite including Word, Excel, Outlook, and PowerPoint. Experience with report writing or timekeeping software a plus

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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