**Date Posted:** 2024-11-11 **Country:** United States of America **Location:** OT272: NKB - Canton, MA 95 Shawmut Rd, Canton, MA, 02021 USA We are made to MOVE you. Moving 2.3 billion people a day, Otis is the World’s leading provider of elevators, escalators, and walkways. We give people freedom to connect in a taller, faster, smarter world. Otis Elevator Company is searching for a highly motivated **Service Operations** **Manager** to lead a high performing team within the Boston operating territory. The Service Operations Manager will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction in the Boston operating territory. **Your Leadership Impact** + Lead the performance of field operations for all service/maintenance projects + Maintain project schedules and ensure deadlines are met + Set expectations for Field Technician engagement and provide Superintendents with the support necessary to provide ongoing training and performance management essential to productivity and quality improvement and ensuring the active participation of all mechanics in performance reviews  + Coach, mentor, and develop your team through aligned and clear goals and continued performance directly tied to targets and KPIs   + Develop action plans to address deficiencies regarding safety, callback rates, and technical support + Generate field leads and assist service sales representatives in selling upgrades and repairs + Recommend and detail changes in maintenance service documentation, methods, process, design, and delivery + Set budgets for material and labor within Otis’s guidelines and complete the required maintenance and repair within those budgets + Conduct field education training ensuring that we create and maintain a safe working environment + Perform field safety audits, jobsite inspections, and develop site safety/logistics plans. Drive safety training and adherence and the execution of proper technical training and equipment testing + Coordinate all material deliveries and issuing purchase orders + Forecast and schedule labor resources, maintaining customer quality assurance, and improving efficiencies + Engage in pro-active labor relations with local business agents with the support of Otis’ Labor Relations team + Responsible for the hire and onboarding of new team members + Provide expert technical knowledge for any project that needs additional oversight or intervention **Education ** + Bachelor’s degree highly desired, with 5 years of experience  + High school, or equivalent, plus 10 years of relevant experience  + Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions ** ** **Work Experience ** + Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business + 5+ years people leadership experience in the elevator industry, or related industry  + Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application  + Strong desire for candidates who have a proven track record of meeting financial goals and objectives  ** ** **Basic Qualifications ** + Bachelor’s degree highly desired, with 5 years of experience OR  + Technical or Vocational degree, with 8 years of relevant experience  + High school, or equivalent, plus 10 years of relevant experience  + Ability to work in a highly team-oriented and dynamic environment  + Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers  + Needs to be self-motivated and able to manage many simultaneous projects and responsibilities  + Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software  + Strong leadership skills, goal-orientated, and self-motivated with excellent time management and organizational skills  + Knowledge and strict enforcement of company EH&S policy and processes  If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here (https://www.otis.com/en/us/our-company/esg) . Become a part of the Otis team and help us #Buildwhatsnext! **_Otis is An Equal_** **_Opportunity/Affirmative_** **_Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class._** _To request an accommodation in completing an employment application due to a special need or a disability, please contact us at_ _careers@otis.com_ _._ **Privacy Policy and Terms:** Click on this link (https://www.otis.com/corporate/privacy-policy/Job-Applicant/) to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.