This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You’ll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. 

Baxter’s products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work. 

Join us at the intersection of saving and sustaining lives— where your purpose accelerates our mission. 

Your role at Baxter Are you motivated by our mission of saving and sustaining lives?This role provides direct supervision, leadership, coaching, and daily direction within our depotRequires overall responsibility for training and performance in the areas of safety, customer satisfaction, continuous improvement, achievement of key performance metrics and following all SOPs and work instructions for a technical and customer service focused team.Your teamThis role is located in Batesville, IN. this role will be required to be onsite 5 days a weekBaxter offers dental and medical insurance, paid time off, parental leave, and more!What you'll be doingProvide leadership, coaching, and daily direction to a staff of Technical Customer Support SpecialistsExecute change initiatives.Continuously identify areas of improvement in operations and eliminate waste in processes where it exists.Maintains technical product knowledge to keep abreast of updates and changes by continued product training in order to properly handle customer troubleshooting calls and provide queue support when needed.Identifying and providing year-round technical and procedural trainingManage technical information database for departmental use.Perform monthly quality phone monitoring.Process priority complaints, investigations and escalations in a timely mannerResponsible for team maintenance of obligatory requirements to meet quality system compliance e.g. follow processes and procedures as written; complete documentation accurately and in real time; process and file documentation accurately and in real time.Interviewing, hiring, and training employees.Planning, assigning, and directing work.Performance management, rewarding and disciplining employees.Addressing complaints and resolving problems.Ongoing training of Technical Customer Support SpecialistsMeet all Key Performance Measures for the Technical Support department.What you'll bringAssociate’s degree or sufficient post high school education or experience in related field required. Bachelor’s degree preferred.2 + years working experience in a call center, help desk, or technical support environment providing telephone support exclusively. Previous supervisory experience, team lead, and project management preferred.

We understand compensation is an important factor as you consider the next step in your career. At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices. The estimated base salary for this position is $72,000 - $99,000 annually. The estimated range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on upon location, skills and expertise, experience, and other relevant factors. For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.  

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Equal Employment Opportunity

Baxter is an equal opportunity employer. Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
                                                                                                                                                               
EEO is the Law 
EEO is the law - Poster Supplement 
Pay Transparency Policy

Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.