Primary Duties & Responsibilities

 

Primary Duties & Responsibilities
- Interacts with customers, company sales and/or service representatives to handle a variety of
pre-sales or post-sales service functions.
- Receives customer requests and prepares documents/trouble tickets in the Salesforce CRM
system related to processing returns (RMA's), servicing and exchanges.
- Process sales and service order bookings and RMA's for replacements and depot repair
orders.
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- Update databases with status of return material issues.
- Record and report the status of equipment returns, repair replacements, sales orders and
delivery schedules.
- Reconcile and audit orders to customer contracts / purchase orders.
- Ensure sales and service orders and change orders are booked in accordance with Coherent's
global bookings, SOX and revenue policies.
- Enter and book sales and service orders in the global Oracle ERP System
- Work closely with Finance, Planning, Manufacturing Operations and Shipping to ensure terms
and conditions are properly met.
- Interface with customers, sales and other departments to address and resolve issues related
to service bookings and customer satisfaction.
- Provide timely order status and tracking information to internal and external customers
- Manage and resolve backlog issues including order hold release, product configuration issues,
item number discrepancies and purchase order requirements
- Provide month end and quarter end support as needed to achieve corporate goals.
- May be asked to participate in projects and cross-functional teams to help support department
and company initiatives.
 

Education & Experience

 

-Minimum of 5 years of experience in Customer Service and Sales Support organization.

Skills

 

Oracle and Salesforce CRM experience preferred.
- Proven Communication skills required.
- Demonstrated ability to problem solve and complete tasks in a timely manner.
- Must be Detail oriented and organized.
- Exudes a professional presence and position.
- Knowledge of reporting and dashboards is a plus.
- Experience with international shipping methods, terms and exporting orders.
- Experience with MS Office (Word, Excel, Outlook, etc.)
 

Working Conditions

 

- Strong knowledge of Service Repair, RMA fulfillment processes is a plus.
- Oracle and Salesforce CRM experience preferred.
- Proven Communication skills required.
- Demonstrated ability to problem solve and complete tasks in a timely manner.
- Must be Detail oriented and organized.
- Exudes a professional presence and position.
- Knowledge of reporting and dashboards is a plus.
- Experience with international shipping methods, terms and exporting orders.
- Experience with MS Office (Word, Excel, Outlook, etc.)

Physical Requirements

 

- Computer use while sitting and/or standing
- Walking and carrying small packages

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

 

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

Integrity – Create an Environment of Trust

Collaboration – Innovate Through the Sharing of Ideas

Accountability – Own the Process and the Outcome

Respect – Recognize the Value in Everyone

Enthusiasm – Find a Sense of Purpose in Work

 

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

 

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com.