PRIDE Industries
Job Description
Job: Service Order Dispatcher
Job Code: G86 - RU-Service OrdDisp2Shift2
SCA Occup: 01320 Service Order Dispatcher
Salary Grade: Federal Wage Determination or Collective Bargaining Agreement
FLSA Status: Non-Exempt
Approval Date: March 2017
POSITION SUMMARY:
Under general supervision a Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers; requests for service. The dispatcher records information, prepares work orders, schedules service, dispatches service crews, keeps a record of work orders and service calls, relays information to other departments, and communicates with the customer to ensure satisfactory service.
TYPICAL DUTIES:
1. *Observe, receive, obtain, and document information from multiple sources, with focus on customer service;
2. *Research complaints and recommend resolutions;
3. *Translate oral information from the client accurately into work order software;
4. *Identify, organize, plan, and prioritize requirements of maintenance and repairs;
5. *Relay work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person;
6. *Create, coordinate and track service orders to ensure work is authorized and meets time requirements;
7. *Audit and maintain documents for accuracy and completeness;
8. *Represent PRIDE to customers, public and other external sources;
9. *Follow all safety rules;
10. May schedule maintenance service;
11. Performs other duties and projects as required.
* Denotes Essential Job Function
MINIMUM QUALIFICATIONS:
• Computer literacy including skill to operate word processing, spreadsheet, Internet, and service order applications;
• Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others;
• Ability to build effective working relationships with staff, customers, and others;
• Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems;
• Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail.
• Ability to manage and accurately track resources and time, and adapt to changing work priorities;
EDUCATION REQUIREMENTS:
Not Applicable
CERTIFICATES OR LICENSES REQUIRED:
The following licenses or certificates may be required depending on local, state and/or contract requirements;
Valid Driver's License
PHYSICAL REQUIREMENTS:
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Maneuvering to and around equipment
• Bending, stooping, and reaching
• Utilizing keyboard
• Monitoring computer systems
• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision
• Moving or lifting boxes up to 25 pounds
• Answering/making phone calls
• Communicating with others
WORK ENVIRONMENT:
Work is primarily performed at a customer’s location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.
At PRIDE, we make a difference in the lives of many, one job at a time.
How to ApplyIf you are interested in working for this unique organization that blends business with a social mission, please apply online at www.prideindustries.com.PRIDE Industries is a VEVRAA federal contractor committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, marital status, genetics, disability, age, or veteran status. Visit our website to learn more!
PRIDE will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
PRIDE will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of all federal, state, and local laws.
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