Eaton’s Electrical division is currently seeking a Service Order Manager. This position will be a hybrid office (3x2) role in our Raleigh, NC facility. The expected annual salary range for this role is $67,500 - $99,000 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. **What you’ll do:** The Service Order Manager position is responsible for managing orders to include order entry, backlog management, and leveraging all available resources to meet customer expectations while creating a positive customer experience. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It is where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this role, you will: + Provide general order management tasks to include order entry, promised date compliance, backlog management, coordination of material shipments, on time delivery, order expediting, and status/tracking of orders. + Collaborate with sales, Eaton manufacturer representatives, Eaton business partners, purchasing, credit, and supply chain departments in an effort to drive order issue resolution and customer satisfaction. Provide solutions and alternatives to customers in order to meet needs. + Proactively communicate with customers about order verification, order status, pricing and shipment status. Coordinate with operations to verify lead times, schedule customer orders according to their delivery needs and communicate special handling requests. + Challenge cross functional processes for continued business improvement. + Proactively run and analyze reports to ensure timely visibility to meet revenue numbers and customer demand. + Manage order backlog to ensure forecast accuracy for the business unit. + Assist with the facilitation of the Return Material Authorization, credit, and re-bill processes. **Qualifications:** **Required (Basic) Qualifications:** + Minimum Bachelor's Degree from an accredited institution + Minimum of 2 years of experience in customer support, supply chain, or business experience + Must be legally authorized to work in the United States without company sponsorship now or in the future. + Relocation is not offered for this position. Only candidates within a 50 mile radius of Raleigh, NC will be considered **Preferred Qualifications:** + Proficient with computer and software tools – including advanced Excel capabilities, advanced database knowledge (SAP, Salesforce) and other CPS related software programs. + Previous experience in order management, logistics or supply chain. **Skills:** **Position Success Criteria :** + Ability to demonstrate proficiency with Microsoft applications (PowerPoint, Outlook, Word, Access, and Excel). + Ability to effectively communicate with external business partners and customers. + Ability to manage multiple projects, jobs, and processes simultaneously. + Capacity to function as an agent of change, driving, and enabling process changes to continuously raise performance standards and drive improvement. + Ability to collaborate and work cross-functionally to maximize business results and positive customer experiences, including across all organizational levels and functions. + Ability to manage change in a fast-paced environment without compromising attention to detail. + Ability to demonstrate analytical thinking skills; problem-solving capability. + Ability to regulate work commitments and time within the workplace, effectively managing multiple priorities ensuring quality and efficiency. \#LI-JM3 We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here (https://www.youreatonbenefits.com/candidates) for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.