Service Order Coordinator About the Role: We are seeking a dynamic Customer Support professional who has proven success building and maintaining strong internal and external customer relationships by serving customers’ orders and general account needs in a timely and effective manner, acting on behalf of the customer and being an advocate for their expressed and implied desires, and adhering to procedures and processes, promoting and embracing change, and actively participating in the continuous improvement of our customer experience. What’s In It For You! * Competitive Pay: Our employees are the best part of our company. We want you to feel valued, appreciated, and included. Because of this, we make sure your hard work is recognized. * Paid Leave (US ONLY): Enjoy time away from work with Company paid holidays, flexible working schedules through ourpaid time off (PTO) policy.  Yep, you read that correctly. We are a Company that values you and makes sure you take time for yourself. * 401(k): Prepare for a secure retirement with our 401k plan, which includes an employer matching contribution. * Comprehensive Health & Wellness Plans: We want to be here for our employees throughout all stages of life, which is why we offer a wide range of resources, information, and support during your career with us. * Global Team: With our state-of-the-art corporate headquarters in Rock Hill, South Carolina, our global team has a presence across more than 15 countries worldwide. Experience a workplace comprised of talented individuals who are passionate about serving our customers and each other. * Innovative Culture: Innovation is at the heart of what we do! Since our founding in 1986 by Chuck Hull, the inventor of 3D printing, we have continuously pushed the boundaries of what is possible with additive manufacturing. When you join 3D, you will have the opportunity to work with cutting edge technology in an innovative and collaborative culture! * Talent Development: At 3D Systems, we invest in talent programs to support employees with opportunities to grow, contribute, develop, and thrive in their careers. * Connection & Engagement Opportunities: We strive to cultivate an environment where our diverse global workforce can connect and thrive. Our Employee Resource Group program, Employee Recognition program, and 3D Gives Back program, are just a few examples of how you will be empowered to build connections, celebrate wins, and make a meaningful impact. What We Are Looking For: * Review and process orders in a timely and accurate manner * Review all orders for completeness and accuracy prior to order entry * Receive and dispatch service machine repair requests for customers and end-users * High volume telephone and E-mail management with customers and service technicians * Evaluate customer entitlement according to contract terms * Prepare quotations, enter part sales orders, track shipment * Work closely with supply chain and logistics for timely shipment of orders * Work with other departments to ensure on-time order fulfillment * Process sales returns and credit memos on an as needed basis * Investigate and resolve internal and external customer issues in a timely fashion * Receive and file all required sales file documentation * Adhere to existing policies and procedures, and actively participate in internal and external audits What You Will Bring: Education and Training Associates degree or 2-3 years equivalent work experience Experience Working in data entry and/or order processing and fulfillment in a professional office environment Required Knowledge, Skills & Abilities * Strong attention to detail * Proficient and accurate computer and typing skills * Proficient in Microsoft Office * Basic familiarity with ERP and CRM databases * Solid oral and written communication skills * Basic arithmetic skills Preferred Knowledge, Skills & Abilities * Good time management * Ability to prioritize responsibilities * Ability to handle stressful situations such as heavy/varying workload * Customer support with focus on service and flexibility ** **Title:** *Service Orders Coordinator* **Location:** *SC-Rock Hill* **Requisition ID:** *2500002H*