General Information Req # WD00075629 Career area: Hardware Engineering Country/Region: China State: Jiangsu City: 苏州（Suzhou） Date: Monday, December 2, 2024 Working time: Full-time Additional Locations:  * China - Jiangsu - 苏州（Suzhou） Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements Take the role of Service (Spare) Parts (especially on high value parts like Mother Board and LCD) Quality Management of PC Products – KPI like DOA (Dead Of Arrival) & RRR (Repeat Return Rate) controlCreate and Use the digitalized Quality Database & Dashboard to do the biz analysis and guide the correct direction to drive improvementE2E Improvement including Front End (GEO Service Delivery as of Service Provider or Service Center), and Backend (ODM/OEM, Parts Repair Vendor, OMB Vendor, etc.,)Product Quality management in WW Services: to Mitigate the impact of key quality issue to services, especially on SSC – Early Alert, Preliminary Root Cause Analysis, Solution, Deployment, and Cost Recovery/Free BufferService Parts RA (Repair Action Rate) Analysis and Alert Additional Locations:  * China - Jiangsu - 苏州（Suzhou） * China * China - Jiangsu * China - Jiangsu - 苏州（Suzhou）