Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system – reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need 

We are seeking Service Readiness Engineer to support our Symbotics automation robotics warehouse system.` This role plays a critical part in ensuring the successful deployment, maintenance, and support of robotics and automation equipment at customer sites. The Service Readiness Engineer is responsible for developing spare parts lists, maintaining BOM structures, supporting PLM data management, and assisting with maintenance planning. This position requires strong collaboration with Engineering, Supply Chain, and Field Service teams to enhance service readiness, optimize equipment support, and drive operational efficiency. If you have a strong technical background and a passion for automation, we encourage you to apply. 

What we do 

The Maintenance team is part of the Operations organization and plays a key role in ensuring the efficiency and reliability of Symbotic’s cutting-edge automation systems across multiple customer distribution centers. This role is responsible for reviewing and analyzing maintenance work performed by site technicians, ensuring adherence to best practices, operational policies, inventory controls, and time management standards. 

What you’ll do 

Develop spare parts lists for new robotics and automation equipment during product development and sustaining support. 

Create and maintain maintenance and operations BOM structures to support equipment upkeep. 

Support the development and sourcing of customer site spare parts lists, collaborating with key partners. 

Assist with part creation and release within the Product Lifecycle Management (PLM) database. 

Review and update part details, including datasheets and sourcing information, in partnership with Supply Chain and Engineering. 

Develop equipment asset lists for new customer sites. 

Support the setup of parts, asset data, and planned maintenance requirements in the Computerized Maintenance Management System (CMMS). 

Provide technical input for service documentation development. 

Identify and support the development of field support tools, test equipment, and spare parts. 

Provide feedback for service-related product improvements. 

Other duties assigned.  

What you’ll need 

Bachelor’s degree in Mechanical, Electrical, Robotics, Industrial Engineering, or a related field preferred. 

Minimum of 3 years of experience with BOM structures, including review and submission of Engineering Change Orders (ECOs) required.  

Experience reading or developing engineering drawings using PLM or CAD tools. 

Strong knowledge of robotics and automation equipment or a willingness to learn new technologies. 

Experience with CMMS and maintenance requirements is preferred but not required. 

Experience with Arena PLM, Siemens Teamcenter, or SolidWorks is a plus. 

Proficiency in Excel, working with large datasets. 

Our Environment  

Up to 25% of travel may be required. Employees must have a valid driver’s license and the ability to drive and/or fly to client and other customer locations. 

The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis. 

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About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer. 

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.