The Practice Service Representative is responsible for the efficient daily operation of the Front Desk and/or patient Check-In area of the practice. This includes all administrative encounters with patients either via telephone or in-person; facilitation of communication among providers, staff, patient and family, and prompt response to requests for information from the provider and/or patient community; and collection and accurate accounting or co-payment or accounts receivable payments.

Essential Duties and Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

Model and encourage high standards of courtesy, honesty, integrity, trust, openness, and respect for others Work harmoniously with the team towards the accomplishment of common goals Greet patients and visitors to the practice Check patients in/out via the electronic medical record. Answer telephones and route messages appropriately through the electronic medical record system Register patients and update patient information, as required Request and accept co-payments and accounts receivable payments, recording payment in daily log Balance the daily log with the cash drawer at the close of business Schedule patients for testing and follow up appointments Print and distribute daily patient schedule Build and scan necessary documentation into the Patient Electronic Medical Record Print encounter forms Obtain patient laboratory, radiology, test results, and specialty reports, as required Verify patient insurance coverage/status Place request/ coordinate authorizations for referrals. Record and distribute phone messages and triage calls Place request/ coordinate authorizations for referrals as ordered by the physician via telephone or fax Attend required hospital-wide orientations, meetings, and in-services Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care Scan external documents into electronic medical record. Print Summary of care documents and prepare for mailing to patients who did not receive document at time of service Provide work notes to patients Call patients that are due for follow up appointments, to include pulling a report that provides data regarding follow up appointments Release of information as directed by practice manager Facilitate the completion of disability paperwork as directed by practice manager

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience

Minimum Required Education: High school diploma or equivalent

Experience: Prior medical office experience is preferred; applicant must have a working knowledge of Medical Record request release process and HIPPA regulations