Service Request Processor **ACC Premiere** 6 Positions ID: 59005 Posted On 12/30/2024 **Job Overview** **Service Request Processor** _Are you passionate about delivering exceptional customer service?_ At ACC Premiere, we provide outstanding service experiences for consumers of well-known brands through phone, social media, live-chat, and email. We pride ourselves on our promote-from-within culture, fostering communication, and creating an employee-centric work environment. We offer paid training and supply the equipment you will need. _If you have experience in retail, customer service, and/or data entry, we want to hear from you!_ **Starting pay: $11.50-$12.50/hour** **RESPONSIBILITIES** : In this position, you will be representing a national building maintenance company. Customers contracted with this company submit requests for service, primarily through email but occasionally calls as well. Our team is the primary contact between our client and their customers for all their service needs. + Address and resolve customer inquiries + Document and update customer records based on interactions + Dispatch new requests for urgent and emergency services + Manage multiple customer inquiries quickly, accurately, and efficiently + Navigate various customer systems to communicate scheduling, billing, and completion information **WORK ENVIRONMENT AND WORKSPACE** : + Dedicated home office workspace, ideally a separate room with its own door + Adequate space to set up the workstation + Ability to hardwire internet (direct connection to your router) + Three power connections + No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members) + Continuous availability throughout your shift; flexibility to handle non-work-related tasks is not possible. **PREFERRED SKILLS:** + Minimum of 2 years customer service experience in a call center environment + Experience supporting brand products and services + Positive and professional demeanor + Excellent written and verbal communication skills + High school diploma required; college education preferred + Experience with diagnosing and troubleshooting + Familiarity with supporting consumer products and/or services. **TRAINING:** + Five weeks of paid training in a group environment. Training is 1st shift and full-time. + Systems Training + Live Remote Training + 100% attendance required **SCHEDULE:** + Full time + 1 st shift + 2 nd shift + 3rd shift **PAY:** + $11.50 - $12.50 per hour, depending on shift **BENEFITS** : + Health, dental, vision, and life insurance + 401(k) + Daily Pay + Employee assistance program + Gym membership subsidy + Referral Program _Ready to make a difference? Apply today and join a team that values your skills and contributions!_ **EEO Statement:** ACC Premiere is an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law. If you require alternative methods of application or screening, you must approach the employer directly to request this as Access Dubuque is not responsible for the employer's application process. Primary Contact 1724689338788 LuAnn Lackey Director of Operations , Phone Phone Phone Fax llamorte@accpremiere.com Email False False False **Job Details** Categories Customer Service Location Dubuque, IA Shift First Shift Second Shift Third Shift Job Type Employee Full/Part Full Time Pay/Salary $11.50-$12.50/hour Benefits Health Insurance Dental Insurance Vision Insurance Life Insurance Retirement Plan **Qualifications** Education High School/GED Experience 1-2 Years Company ID 51915 Job REQ # \# Positions 6 Start Date 20241230 End Date 20250124 Featured Job 0 TH Ad TH Comments **Similar Jobs** Client Service Representative (CSR) Kunkel & Associates, Inc. Customer Service Sedona Staffing Services Services Technician - Tire Repair Sedona Staffing Services Service Technician Sedona Staffing Services Automotive Service Technician or Mechanic Sedona Staffing Services CUSTOMER SERVICE- SALES ASSISTANT Sedona Staffing Services Client Service Representative Cottingham & Butler/ SISCO Seasonal Client Service Representative Cottingham & Butler/ SISCO Client Service Representative Express Employment Professionals Customer Service Representative Fidelity Bank & Trust **Share this Job** ACC Premiere **About the Company** We deliver innovative customer service solutions and world-class customer experiences across a wide range of industries. Our employees support the customers of some of the world’s most trusted brands. We are proud of our ability to offer flexible, fully remote work from home job as well as hybrid or in office roles for those living near one of our two Midwest locations.