The Sales Support Specialist works under the direction of the Service Sales Operations Manager. They will assist with handling requests and providing guidance and support to the Sales Team. Other responsibilities include dealing directly with internal and external customers, maintaining, and updating site documentation as required via Salesforce, processing order entry and renewals, monitoring service call/email activity, and following up with regional Account Managers and customers as needed.

What we offer:Career DevelopmentCompetitive Compensation and BenefitsPay TransparencyGlobal Opportunities

 

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

Essential Role and Responsibilities

Perform Order Entry processing and contract renewal documentation which includes: Review of documentation, uploading documentation, filling out documentation, auditing and reviewing peers' documentation and constant communication and follow-up to meet tight deadlinesCoordinate and oversee various project and scheduling activities as backup (or primary) supportProvides support to Account Managers, Aftermarket Account Managers, and customers during the sales process.Assists in maintaining a detailed contact list, customer installations, and logging/tracking potential sales opportunities.    Supports account relationships with the designated Account Manager(s).

 

What We Are Looking For

Strong interpersonal skills in dealing with internal and external customers Strong organizational and communication skillsExperience with MS Office, Salesforce, and SAPAbility to work in a high-pressure, high-stress, and dynamic environmentPositive attitude towards customers and co-workersPrioritization skills are a mustAbility to identify problems as they occur and take appropriate steps to solve them