Company Description

LOMA is a critical part of food safety and quality

Want to work for a company who protect the consumer whilst also having a highly commercial focus? 

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing equipment that ensures when products leave the factory they are contamination free, to the quality intended and safe for you as the consumer. 

Our culture is hands-on

At Loma Systems every individual is encouraged to take the initiative to get things done, and you will have the opportunity be make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value added consumables and speciality equipment. ITW live by a philosophy of autonomy and a decentralised culture. This unique relationship means Loma systems can offer a personalised experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organisation. 

At Loma and ITW we leverage the 80:20 principle in everything we do. Although we are serious about what we want to achieve and are agile in our nature, our culture is friendly and positive. If you have a proactive approach and want to make an impact, we want to hear from you. t to make an impact, we want to hear from you. 

 

Job Description

Goal of position:

You will be responsible for Scheduling a team of Field Service Engineers and providing quality advise where required. This role is critical in providing the high levels of service our customers expect and maximising the efficiency of our service resources. To succeed in this role you will require to develop and maintain a good relationship with both our customers and internal staff. While working towards developing your technical skills on the Loma products.

Responsibilities:

Manage the scheduling of engineers taking into consideration business & customers priorities and contractual response times. This could include scheduling the engineers to fix breakdowns, upgrades, commission new machines, under take preventative maintenance and calibrations. .As the focal point for breakdown situations you will be required to monitor for trends and escalate where required to ensure customer satisfaction is maintained.You will be expected to maximise the benefit to the business and ensure effective utilisation at all times.Handle customer queries in a fair and courteous manner.Completing all necessary paperwork accurately and on a timely basis in accordance with the company procedures.Must be prepared to learn a diverse set of products and continually improve your product knowledge.Provide support via phone and email where required

Qualifications

Essential:

Experience in a customer service background.Good PC literacyGood organisation skillGood methodical approach to problem solvingFull current UK driving licence

Additional Information

What you can expect:

Competitive SalaryGenerous Company PensionDiscount Platform saving employees £000s per year.25 Days Holiday per year1 Paid Charity Volunteering Day per yearCycle to Work SchemeGym DiscountsPhone DiscountsTechnology SavingsEye Care VouchersFlu JabsDeath in Service BenefitLong Term Disability BenefitEnhanced Sick LeaveEnhance Parental LeaveTraining & DevelopmentGreat Company Culture